Swati Gupta
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Salesforce Delivery Consultant at Sparta Systems
United States
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Résumé
Jobs
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Salesforce Delivery ConsultantHoneywell | Life SciencesJun 2019 - Current (7 years 5 months)- Salesforce Administrator / ConsultantSolving ITFeb 2019 - Current (7 years 9 months)• Supporting a 250+ User Sales Cloud instance, resolving production support cases for data management, account reassignment, user access, and maintenance issues.
• Developed process builder and workflow based functionality to address business requirements, mostly focused on Sales and professional services. - Salesforce Admistrator/AnalystMangrove Action Project (MAP)Dec 2017 - Apr 2018 (5 months)• Configured the Salesforce NPSP Volunteer Management App for the organization.
• Business analysis to leverage Salesforce NPSP for optimal system performance.
• Build and demo prototypes in Salesforce
• Synthesize technical and business information and present implementation needs and options confidently - Salesforce AdministratorBluviumMar 2016 - Nov 2018 (2 years 9 months)• Analyzed business requirements, created user stories, presented solutions and implemented Salesforce configurations
• Improved follow-up appointment scheduling time from 6 hours to under 15 minutes, and eventually increased Sales by 15%.
• Analyzed the Sales Process and streamlined lead generation by implementing web2lead, auto-response, calendly integration, and chatter.
• Communicated Salesforce’s capabilities and limitations to business users
• Identify and inventory customer process pain points and gaps in best practices
• Administered and maintained the Salesforce instance, configured custom objects, workflow, process builder, lightning flow, reports and dashboards etc. Show less - Occupational TherapistCommunity Physical Therapy & AssociatesFeb 2009 - Jan 2016 (7 years)• Evaluated clients to establish treatment plan using clinical reasoning skills.
• Collaborated with other team members for client success.
• Mentored and supervised assistants to effectively implement treatment strategies.
• Trained staff and caregivers to follow up with treatment plan.
• Excelled in time management to maintain productivity and case documentation. - Staff Occupational TherapistKindredJan 2007 - Jan 2009 (2 years 1 month)
- Rehab Manager and Staff TherapistRehabCareJul 2002 - Dec 2007 (5 years 6 months)
- TOccupational TherapistTherapy Providers of America,IncJan 1999 - Jul 2002 (3 years 7 months)• Provided occupational therapy services to clients in hospital, skilled nursing , school, home care, outpatient and long term care settings.
- PTravelling therapistPRP Services,IncJan 1998 - Dec 1998 (1 year)
- SOccupational TherapistSilver Mind HospitalFeb 1997 - Dec 1997 (11 months)• Provided Occupational therapy services to clients in the inpatient mental health setting.
Education
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- bachelor, Bachelor of Science (B.Sc.), Occupational Therapy/TherapistUniversity of MumbaiJan 1993 - Jan 1996 (3 years 1 month)