Christine Afusia

F

Freight Dispatcher

Aug 2023 - Current (3 years 2 months)

Answering phones, coordinating with transporters and freight, dispatching, scheduling/posting vehicles on Central Dispatch, processing new requests for transporting vehicles, coordinating pickups and deliveries, billing, collections, processing and verifying insurance for motor carriers, bill of lading, other office duties

Delivery Specialist

Roadie

May 2023 - Current (3 years 5 months)

Migration Platform Specialist

EverService Holdings, LLC

Apr 2022 - Aug 2023 (1 year 5 months)

Responsible for migrating accounts from old Legacy systems to SingleComm, Twilio, and Nexa API. Ability to quickly understand the desired behavior of call scripting in the Legacy system and translate it to the necessary formatting in SingleComm, Twilio, and API. Analyzing the call scripts to determine the outcome for clients. Translate Legacy call scripts into proper format for entry into SingleComm, Twilio, and API. Review accounts migrated by other team members to determine if it meets standards. Report issues and bugs within the new system to the appropriate parties. Show less

N

Nexa Healthcare Receptionist

Nexa Healthcare

Aug 2021 - Apr 2022 (9 months)

Manage calls for a wide range of calls from the Healthcare industry customers. Ranging from appointment setting, customer service, call screening, and call transfers. Electronically document and communicate customers needs to our client's. Utilize chat, email and other methods of communication. Using different operating systems, including multiple monitors and applications. Answering high volume of calls. Resilience to help others through sensitive and/or emotional topics. summarizing call content, Type 50-60WPM Show less

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Call Center Specialist

Nexa Receptionists

Oct 2020 - Aug 2021 (11 months)

Customer Service, Dispatching, Call taking, Order Entry, Data Entry, contacting necessary personnel and relaying all message information, Appointment Scheduling for HVAC Services, service companies for after hours and emergency calls, answering multi-line phone system in a 24/7 High Volume Call Center, organizing and inputting service technicians on-call schedules, maintaining on-call schedules for all accounts, and other miscellaneous office duties.

Rideshare Driver

Lyft

Aug 2018 - Mar 2020 (1 year 8 months)

Operate and coordinate with App, follow Google Maps directions to pick up rider, pick up riders and transport them to their requested destinations,and all long distance out of town trips.

Rideshare Driver

Uber

May 2017 - Apr 2020 (3 years)

Operate and coordinate with App, follow Google Maps directions to pick up rider, pick up riders and transport them to their requested destinations,and all long distance out of town trips.

N

Freight Broker Assistant

Nationwide Autogistics

Feb 2014 - Apr 2017 (3 years 3 months)

Assist Freight Broker with scheduling vehicles on Central Dispatch program, providing quotes, taking new requests for transport, coordinating pickups and deliveries, billing, collections, A/R, A/P, processing and documenting insurance waivers for motor carriers, bill of ladings, and all other office duties

I

Customer Service Representative

Inland United Call Center`

Feb 2013 - Feb 2014 (1 year 1 month)

Customer Service, Dispatching, Call taking, Order Entry, Data Entry, contacting necessary personnel and relaying all call information, Appointment Scheduling for Doctor's offices, after hours and emergency calls, answering multi-line phone system in a 24/7 High Volume Call Center, organizing and inputting service technicians on-call schedules, maintaining on-call schedules for Physicians, filing, and other miscellaneous office duties.

Caregiver

Home

Mar 2008 - Jan 2013 (4 years 11 months)

Will Discuss

R

Service Dispatcher

Rakeman Plumbing

Mar 2007 - Dec 2007 (10 months)

Customer Service, Dispatching and routing technicians to daily job locations, answering multi-line phone system, taking messages, transferring customer to appropriate departments, order entry, scheduling, appointment setting, billing, filing, obtaining work permits from the city, maintain and update large scale wall map, and general office duties

B

Lead Dispatcher

BLAIR'S TOWING & RECOVERY INC

Feb 1996 - Mar 2002 (6 years 2 months)

Customer Service, Dispatching, after hours calls, police calls, private party impounds, releasing impounded vehicles, billing, A/P, A/R, Payroll, commissions, scheduling, filing, and all other office duties

W

Emergency Dispatcher

Westec Security

Jan 1990 - Aug 1990 (8 months)

Emergency Dispatcher, Customer Service, answering multi-line phone system, monitor alarm systems control boards, work in a high paced 24/7 Call Center Environment

Emergency Road Service Dispatcher

AAA Auto Club Enterprises

Dec 1986 - Jan 1990 (3 years 2 months)

Emergency Road Service Dispatcher, Call taking, Customer Service, routing calls to appropriate contract stations, operating two-way radio system with a minimum of 25 drivers on each radio tower, communicating with stranded members and coordinating with emergency road service drivers. Answering multi-line phone system in a high paced 24/7 365 Call Center.

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Christine Afusia

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Behavioral traits