Jamie Yoo

Senior eXperience Design Strategist

UXReactor

Apr 2021 - Nov 2022 (1 year 8 months)

eXperience Design Strategist

UXReactor

Jun 2017 - Apr 2021 (3 years 11 months)

UX Consultant

UXReactor

Aug 2016 - Jun 2017 (11 months)

UX Designer

UXReactor

Feb 2016 - Aug 2016 (7 months)

Operations Associate

Coursera

Mar 2015 - Sep 2015 (7 months)

• Partnered with internal and external teams to manage migration of course content to new Learner and Partner platforms • Provided technical support in all stages of development • Communicated bugs and product improvement requests to product teams • Troubleshooted, triaged and resolved migration and course issues

Shopping Operations Specialist (Merchant Promotions)

Google

Oct 2013 - Mar 2015 (1 year 6 months)

via Vaco Account Manager (Sept 2014 - March 2015) • Provide partner support to all US Merchants • Identify and (re)activate inactive Merchants and warm leads • Partner with Product team to monitor external and internal tools; report bugs to resolve back-end issues; submit feature requests for product improvement Project Lead (Apr 2014 - Sept 2014) • Scaled and standardized workflow; led training for support Ops teams • Kick-started APAC region's operations: provided operational and performance measurement framework; executed on-site training and follow-up QA; resolved Policy and case escalations • Created standardized communications materials • Coordinated with translation and international teams to update and localize Help Center du

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Assistant Account Executive

DAE

Aug 2012 - Oct 2013 (1 year 3 months)

Accounts: Wells Fargo, AARP Project Management, Supervision and Coordination. • Managed ad production for Wells Fargo and AARP accounts: develop timelines, creative briefs and estimates; provide daily client support; coordinate with external vendors • Supported account leads in executing marketing/communication plans and strategies for client campaigns; proofread and approve of in-language advertising and production materials • Supervised production of Wells Fargo's first ever Diwali campaign from concept development to finish (including follow through with trafficking) by working closely with in house and external teams and vendors • Conducted quarterly competitive market research • Performed on-going maintenance of digital archive

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Radio Host/Marketing Assistant

San Diego Radio Seoul

Oct 2011 - Jul 2012 (10 months)

• Created, hosted, and wrote the script for station's entertainment program • Researched media trends and wrote copy for the station's revamped media kit • In- house designer for posters, print ads, newsletters, business cards, and site banners to promote the station's new brand image

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Marketing Intern

San Diego Radio Seoul

Aug 2011 - Oct 2011 (3 months)

• Assisted Sales team with local business outreach • Maintained and monitored database with records of current and past company relations to track advertising trends • Initiated expansion campaign, targeting untapped younger demographic by revamping social media and programming content

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Marketing Intern (Southern California Marketing)

San Diego Entertainer Magazine

Jun 2010 - Aug 2010 (3 months)

• Monitored Analytics for clients' websites and assessed high traffic generating keywords and sources • Recommended buzz topics for new articles using Google Trends and Insights • Managed viral marketing through various social media platforms and maximized clicks by utilizing relevant trending keywords Editorial Samples: http://www.sdentertainer.com/author/jyoo/

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