Sarah Klemsz

VP, Fulfillment Operations

Spreetail

Jun 2026 - Current (3 months)

Joining the Spreetail Operations team to build and deliver big-and-bulky fulfillment solutions.

Director Supply Chain Management

Amazon

Dec 2023 - Jan 2026 (2 years 2 months)

Led the turnaround of our $60B non-sort business unit, executing end-to-end supply chain and planning transformations for our non-sort business unit. Orchestrated cross-functional efforts across 13 VPs' organizations to redefine catalog and channel mix, reduce total variable and fixed costs, and improve click-to-delivery times. Launched four new fulfillment methodologies to reduce costs for commodities. Hosted quarterly supply chain gemba walks, bringing executives, selling partners, and vendors into the field for end-to-end discovery and visibility. Built and presented long-term strategic plans for business unit, key categories, and capital planning; presented quarterly and annual P&L summaries to senior executives.

Director, Process Engineering

Amazon

Nov 2022 - Dec 2023 (1 year 2 months)

Led the USNS Process Engineering team. Process Engineering eliminates waste from the end-to-end non-sort supply chain by disrupting upstream-downstream decisions, delivering strategically important projects, and teaching site operators to see and eliminate waste within their four walls. Built constraint-aware predictive capacity model for North American Customer Fulfillment, improving labor planning accuracy by 20% on 13-week horizon and increasing shipping capacity by 32%. Led cross-functional team for three-year profitability study, launching plans to improve division profitability by 10.21%, reducing total operations cost to serve by $1.08B in 2023 ($580MM cost avoidance, $500MM cost out). Executive sponsor for People with Disabilities

General Manager / Director, USNS Programs

Amazon

Apr 2021 - Nov 2022 (1 year 8 months)

Launched USNS Programs, the first non-sortable business unit change management and ops integration team, dedicated to fostering innovation and partnership across NACF. Managed $517MM project portfolio, including autonomous vehicle pilots, intrusive retrofits, and process simplifications. Scaled model as new global change management protocol. Standardized data use, inventory placement, and downstream connectivity. Supported the first non-sortable Strategic Planning Session. Launched real-time reporting and engagement mechanisms to support national adoption of initiatives. Designed requirements for updated Operational Variance Safety Review (OVSR) and daily production escalation reporting. Coordinated daily production cadences across 78

Site Leader / General Manager

Amazon

Nov 2019 - Apr 2021 (1 year 6 months)

Led the only non-sortable fulfillment center in Oregon. My team was 43 salaried leaders and 2200 associates; together, we operated a 1.1 million square foot fulfillment center. Served as incident commander for CoVID-19 pandemic response and Beachie Creek Fire evacuation. Supported the Women in Non-Sorts (WiNS) affinity group to develop women associates and leaders, supporting network board and inaugural leadership roundtables. Supported the launch of Progressive Rate Planning in North America Customer Fulfillment, leading to bottoms up cost-out plans deployed at 44 sites. Reduced associate injury rate by 75.8% while piloting WorkingWell program for USNS. Shared multiple best practices for social distancing across network; added 30% p

Senior Operations Manager

Amazon

May 2018 - Nov 2019 (1 year 7 months)

I supervised all receiving, storage, and shipping operations at an 850K sq ft traditional non-sortable fulfillment center. My team included 19 salaried leaders, 36 hourly team leads, and 750 associates. Developed systematic development program for team leads, supporting promotion for 39% of team leads into hourly L4 roles. Supported development of seasonal manager roles to support continued development and guided path for team lead development. Created opportunities for 50% of front-line supervisors to promote into larger roles. Launched safety improvement plans for leaders to create cultures of safety in their work areas, reducing FAIR 80% YoY; program shared with administrative region. Improved productivity on receive docks by 164%

Pathways Operations Manager

Amazon

Apr 2016 - Apr 2018 (2 years 1 month)

Supported two shifts and 150 associates at the largest traditional non-sort fulfillment center in the Amazon network. I supervised dock, receive, and stow operations for vendor and transshipment freight. Deployed new on-boarding training modules for stow team associates; reduced learning curve dilution by 25% and increased stow quality performance by 15%. Added 50,000 cubic feet of storage space to bulk floor and hazmat stow mods. Implemented new transshipment freight dock process; reduced handling time by 93 percent and increased first pass stow quality by 200 percent. Streamlined performance-to-plan data collection processes, eliminating 1,248 hours of data processing annually. Developed visual suite of tools for process assistants

Tauber Institute Student Consultant

BorgWarner Inc

May 2015 - Aug 2015 (4 months)

Created global strategy for end-to-end supply chain material and information flow to eliminate defects in turbocharger assembly. Published global standards for traceability and supplier packaging, global benchmarks for warehousing and material handling practices, and implementation tool suite for local decision making. Recommendations ensure 100 percent traceability and create annual operational savings of $10.61 million.

Supply Chain Analyst

Boeing

May 2012 - Dec 2014 (2 years 8 months)

Managed 15 supplier accounts and 1,100 unique details for assembly. Realigned ordering parameters to double inventory turns and reduce unit costs by 58%. Designed and implemented 4 systems for managing change within production system, outputs used to prepare mitigation plans, reduce downtime, and streamline operations teams' communications. Automated series of ordering processes, supplier communications, and report processing to save 12,000 labor hours per year. Provided training and technical support for 210 team members. Served as Employee Involvement team coach for 12 months for team of 20 analysts.

Business Intern

Boeing

May 2011 - May 2012 (1 year 1 month)

Worked inside Supply Chain Management team to provide data, metrics, and support for business activities. Developed 8 automated systems to track and report internal warehouse performance, reschedule purchase orders, monitor changes in production flow, and record employee involvement. Redesigned 15 user interfaces of internal database to increase user involvement. Developed series of classes to help 50 team members use Excel more efficiently.

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Intern

Angel Oregon

Dec 2010 - Mar 2011 (4 months)

Created standardized system for data collection, analysis, and management. Supported team of angel investors throughout due diligence process by organizing meeting documents, performing due diligence, and completing various administrative tasks.

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Resident Assistant

University of Portland Office of Residence Life

Aug 2010 - May 2011 (10 months)

Created dormitory community for 250 undergraduate students. Directly responsible for safety and well-being of 34 girls. Planned events twice a week, brought campus resources to dorm community by planning panel FAQ events and other educational events, and served as first responder for medical emergencies.

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Writing Assistant

University of Portland Integrated Writing Program

Sep 2009 - May 2012 (2 years 9 months)

Mentored 225 undergraduate and graduate student writers through writing process. Trained 2 classes of new recruits to help them handle difficult appointments, coordinating with professors, and following standardized work processes. Helped nursing and business professors publish books by working as copy editor, research assistant, and appendix compiler.

Office Assistant

University of Portland School of Nursing

Sep 2008 - May 2010 (1 year 9 months)

Maintained and redesigned internal database tools. Tracked faculty training for dean. Helped maintain student records and organized applications of students applying to our programs. Responsible for billing and delivery of product for DEU DVD program. Proctored upper division nursing student exams. Performed general administrative tasks.

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