Jean-Frederick Lalonde
About
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Account Management & Customer Success Leader | Builder of revenue functions & teams | Renewals, Expansion, Channel & AI-native GTM
Canada
Résumé
Jobs
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Manager, Account Management - Retention & ExpansionShareGateJun 2022 - Current (4 years 5 months)Revenue and retention leader overseeing a $94M+ global ARR portfolio across Direct and Channel segments in NA, LATAM, EMEA, and APAC. Directing a revenue organisation of 12 Account Managers responsible for retention, growth, and expansion accross 12 000 customers.
Developed and orchestrated GTM strategies aligned with business goals to increase customer retention and increase multi-year contracts from 18% to 32% achieving consistent ARR growth through Direct and Channel customers, boosting ACV by 12%, resulting in $6M in incremental ARR.
Developed account growth and retention strategies focused on customer segmentation and transaction channels increasing retention rate 67% to 72%.
Implemented playbook- MemberPavilionSep 2021 - Current (5 years 2 months)
- Account ManagerTelus Health SolutionsJul 2019 - Jun 2022 (3 years)Territory Manager reaponsible for managing 300+ accounts, achieving 90% retention rate and $728K growth through existing customers and new business. I consistently exceeded sales targets, earning Rookie of the Year, and attaining 140% to quota.
Spearheaded Babylon health solution integration in Quebec, positioning Telus Health as a regional leader. Developed strategic initiatives for market expansion.
Collaborated with stakeholders to boost customer satisfaction and business growth.
Managed 300+ accounts, driving substantial growth. Achieved 90% EMR renewal rate, generating $728K+ in first year. Exceeded sales targets by 140% annually.
Fostered cross-functional partnerships to enhance EMR solution - Living Space Advisor / Sales RepresentativeKnightsBridge Construction durableJul 2018 - Jul 2019 (1 year 1 month)
- Sales RepresentativeDevmontJun 2017 - Jul 2018 (1 year 2 months)
- Inside Sales AdministratorGenetecJan 2017 - Apr 2017 (4 months)
- Marketing CoordinatorProximSep 2016 - Jan 2017 (5 months)
- Technical Support RepresentativeMedtronicJan 2014 - Aug 2016 (2 years 8 months)
- Customer Service RepresentativeCovidien Medtronic Minimally Invasive Therapies GroupFeb 2012 - Jan 2014 (2 years)
Education
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- Bachelor of Arts, Public RelationsConcordia University
- Bachelor's Degree, Legal StudiesConcordia UniversityJan 2014 - May 2017 (3 years 5 months)The major in Community Affairs in Public Policies is axed on the study of the socio-economic environment that effects countries at a local, municipal, provincial and international level. The students are thought to analyse public policies and their effects on the country. The program also stresses the importance of good public affairs negotiations through 4 months of hands-on workshops in which students learn the essentials of developing strong negotiation tactics.
The major in Community, Public Affairs and Policy Studies provides students with a strong diverse background that will allow them to partake in the development of future organisations. - Global Leadership, Global Leadership ExperienceCommon PurposeJan 2014Global Leader Experiences (GLEs) are run for university students in Magnet Cities across the world, where large numbers - from at least 100 nationalities - of the world's talent convene to study. Over four days, students become street smart and develop the Cultural Intelligence (CQ) they will need to be global leaders.
- Independent Student, Commerce Major in MarketingConcordia UniversityJan 2010 - Jan 2013 (3 years 1 month)As an independent student, I was able to visit many programs of interest, but more specifically, concentrate on developing certain business administration skills as well as develop my understand of the marketing world.
- Diploma of Creative Arts, Languages and LitteratureJohn Abbott CollegeJan 2007 - Jan 2009 (2 years 1 month)The C.A.L.L program surrounded all aspects of media communications and allowed students understand the types of media used to portrait a message. It built on photography from dark room to digital, on the aspects of digital advertisement and how to use the tools presently in practice by professionals, it allowed us to understand the basics of radio communication and to practice the very skills necessary.
- CHigh School Diploma, GeneralCollege BourgetJan 2006 - Jan 2007 (1 year 1 month)