Thomas Bender
Thomas Bender
About
Detail
VP, IT Operations
Avon Lake, Ohio, United States
As a results-driven Commercial Technology Executive and CIO with over 20 years of experience, I specialize in building and scaling innovative SaaS solutions within the healthcare and related industries. My focus is on driving product vision and optimizing time-to-value while expertly navigating complex product engineering, regulatory, security, and HIPAA compliance requirements to ensure accelerated growth.
My career has centered on leveraging technology as a strategic asset to drive significant business outcomes. I have a proven track record of developing next-generation, analytics-driven solutions, leading to substantial growth and successful exits. I bridge the gap between technology and commercial product leadership, ensuring market success through strategic planning and operational excellence.
Key Achievements:
* Spearheaded the development and deployment of an analytics-driven patient navigation SaaS solution, supporting 36% YoY growth and the ultimate sale of the company to Cardinal Health for $1.2 billion.
* Implemented multiple AI, machine learning (ML), and natural language processing (NLP) solutions that curated key clinical data from over 25 million patient records, driving better decision-making.
* Reduced time-to-value for new product delivery by more than 50%, leading to the introduction of 12 new products across six business lines.
* Guided a digital transformation of referral management and EMR systems that delivered $2.6M in annual return and improved the competitive position.
I am passionate about building high-performing teams and driving digital business strategy through technologies like artificial intelligence (ML, NLP, generative AI, RAG), Databricks, and enterprise software platforms.
Let's connect to discuss how strategic technology leadership can drive your organization's next phase of growth.