VP, Operations & Expansion | Founding Team
Kitch
Oct 2019 - Jun 2023 (3 years 9 months)
Acquired by Glovo, which was then acquired by Delivery Hero (publicly traded $DHRE)
- First hire and leadership team member; built Kitch's operational model and GTM playbook from zero.
- Launched and scaled operations in Spain and Italy, generating over 60% of business volume.
- Directed a 23-person Central Ops team across onboarding, CX, and sales enablement; improved onboarding and customer experience efficiency, reducing TTV from >100 to ~14 days in 3 months.
- Owned OKR cycles, headcount forecasting, and budget allocations across cross-functional teams.
- Directed post-acquisition integration with Glovo, including synergy capture and strategic repositioning.