Yuval Niv
About
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Post Sales Leader | Driving B2B & SaaS Success | Expert in Customer Success & Professional Services | Strategic Business Operations
New York, United States
Résumé
Jobs
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VP, Customer Success & ServicesUptimeAI IncApr 2025 - Current (1 year 7 months)On a mission to operationalize AI in process industries — uniquely bridging the gap between advanced analytics, domain expertise, and real-world workflows.
UptimeAI empowers operations and maintenance teams with their own virtual expert, enabling them to eliminate surprises, make proactive decisions, and drive measurable improvements in reliability, performance, and energy efficiency.
As VP of Success, I work closely with our customers to ensure they realize this value at scale — helping transform frontline teams from reactive troubleshooters into proactive performance leaders.- Fractional Customer Success ConsultantViaductFeb 2025 - Apr 2025 (3 months)As a consultant at Viaduct, I streamlined the Proof of Concept lifecycle, accelerating Time to Value from scoping to execution. Collaborating with Product, GTM, and Engineering, I identified bottlenecks, developed scalable frameworks, and built structured Business Value Models for key customers, enhancing POC success and customer impact.
- Fractional Customer Success Consultant (6 Months Engagement)FlowcodeJul 2024 - Dec 2024 (6 months)Building a scalable post-sales playbook to deliver the full power of the FlowCode 2 platform (Full time, On-Site)
Focus Areas:
- Customer journey mapping (phases, touchpoints, outcomes, priorities).
- Tiered implementation offerings and success models to align resources with customer needs.
- Cross-functional processes to improve customer experience, including product feedback , internal escalation protocols, and service forecasting.
- Reviewing and adjusting customer health and adoption methods.
- Building and Optimizing scaled success and implementation playbooks with a focus on proactiveness and automation to enhance the customer experience. - VP, Customer Success & ServicesAuguryFeb 2022 - Apr 2024 (2 years 3 months)Built a team of professionals across Delivery, Customer Success, and Support, focused on driving positive business outcomes throughout the customer journey.
- Sustained 96% GDR and 140% NDR with proactive post-sales and customer-centric practices.
- Achieved 4.6/5 customer satisfaction through continuous improvement of onboarding experiences and business processes.
- Reduced costs by 30% while boosting delivery speed and quality.
- Increased NPS by 70% in 12 months through cross-functional collaboration.
- Cut support resolution time by 40% via automation and knowledge base upgrades.
- Drove 50% YoY growth in machine installations through service forecasting. - VP, Global ServicesDatorama a Salesforce CompanyAug 2018 - Feb 2022 (3 years 7 months)Established a cross-functional Professional Services global organization at scale with over 70 service experts - including Technical Architects, Solution Strategists, Project Managers, Implementation Specialists, Custom Development Engineers, and Partner Engagement Managers.
Lead continuous process improvement of Implementation and Custom Development projects to ensure service delivery across various departments.
Responsible for the Service Selling motion for the Datorama product by being the trusted advisor for Account Executives to engage on the customer value, accelerate deal cycle and maximize ACV.
implemented a go to market strategy for the company services portfolio, including projects-based SOWS, Qu - Director, Professional ServicesDatorama a Salesforce CompanyJan 2017 - Jul 2018 (1 year 7 months)
- Director of Client IntegrationsSizmek formerly MediaMindApr 2013 - Dec 2016 (3 years 9 months)Lead the Client Integrations & Data Services Group in Sizmek.
Supervise a multi-disciplinary team consisted of project managers, Business Analysts and Business Intelligence developers.
Define development methodologies and strategies to improve products’ quality and meet defined service level agreement.
Monitor and ensure project deliverables, resources and milestones.
Work closely with internal development teams ensuring completion of projects that meet high quality standards within strict time tables and budget constraints.
Technical coordinator for internal teams and external clients.
Coordinate between various internal departments (including Engineering, Product Management, Ad Operations, Sales, and Support) - Data Services team leaderSizmek formerly MediaMindJun 2010 - Apr 2013 (2 years 11 months)Managed and coordinated the technical aspects of implementing and integrating data-related projects.
Manage the Data Services team to provide custom data solutions according to client’s requirements.
Design and manage Data Dashboards customized for client needs.
Managed API product - Including project management, product documentation, guidance and support process.
Design and develop BI reports.
Design and develop ETL projects (SSIS based) for external clients.
Manage data intergrations based on big data technologies. - Data engineerSizmek formerly MediaMindSep 2008 - May 2010 (1 year 9 months)Manages Business intelligence projects for MediaMind external client.Responsible for end-to-end data solutions: From the exploration phase, through solution design to the practical hands-on development.
Support existing data solutions and implement new client requests.
Comprehensive deep understanding of online advertising analyses. Rich experience and knowledge in translating client business requirements to data solutions. - Business analystIntelSep 2006 - Sep 2008 (2 years 1 month)Owner of HR information systems – manage automation projects, implement new systems and support existing systems.
Technical focal point for HR organization.
Develop BI reports to support HR business needs.
Education
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- Ben-Gurion University of the NegevBenGurion University of the Negev