Isabella Vidal Baldanza

I’m a Customer Support professional with hands-on experience in SaaS and event-tech environments, known for a structured mindset and constant deliveries in fast-paced teams. I help companies deliver better customer experiences by translating technical complexity into clear solutions, reducing friction between customers and product teams, and turning user feedback into meaningful improvements. • Managed a high volume of customer interactions across chat, email, and calls, taking full ownership of issues from first contact to resolution. • Led live troubleshooting sessions and explained product limitations in a clear, user-friendly way, helping reduce confusion and build customer trust. • Improved internal documentation, contributing to more consistent workflows and better cross-functional collaboration between Support, Sales, and Product. As someone who recently transitioned into tech, I’m deeply committed to continuous learning. I actively upskill in AI, product thinking, and customer experience strategy, combining analytical thinking with empathy to grow into a strong product-facing professional. Skills: - Customer Support & Product Collaboration - Customer Experience (CX) - Technical troubleshooting - Cross-functional communication - Escalation management - Product demos - Fast learner - AI workflows