Thaissa Romagnoli

Customer Success professional with experience driving customer engagement, product adoption, and revenue growth across mid-market and enterprise accounts in global environments. Most of my career has been in international and customer-facing roles, where I’ve learned that the difference between a customer who churns early and one who renews and expands is often not the product itself, but how well they are supported and understood from the beginning. Building trusted relationships and creating long-term customer value is something I’m genuinely passionate about. At Fastmarkets, I manage the full onboarding journey for accounts of different sizes, focusing on reducing time-to-value, monitoring customer health scores, and identifying churn risks before they become renewal conversations. I collaborate closely with Sales, Product and Account Management teams to transform customer engagement data into measurable business outcomes.