Justin Dipietro
About
Detail
Co-founder & Chief Strategy Officer
New York, United States
Résumé
Jobs
verified_user
0% verified
Co-Founder & Chief Strategy OfficerGliaMar 2012 - Current (14 years 7 months)Consumers are changing… Fast. We live in an “Always On” world: “On Screen”, “On Demand” and “On Point”. Glia redefines how businesses interact with customers. Imagine moving from live chat to phone call or from chatbot to human without ever starting over or repeating yourself: Dynamic interactions based on your customers’ unique preferences today and into the future.
The Glia Interaction Platform unifies Digital Customer Service, Traditional Call Center, and Automation with a ChannelLess™ Architecture. This combination empowers businesses to create the ideal mix of interactions and adapt on demand. The ability to easily shift volume between channels drives revenue, efficiency, and loyalty at the same time.
Joi- Strategy ConsultantAccentureSep 2010 - May 2012 (1 year 9 months)Publishing Company – Business Case Development, Operational Strategy
Developed several operational assessment financial models to decrease operational cost by over $150M
Advised C-suite executives on optimal divestiture strategy and operating model re-design
Determined cost cutting initiatives using a shared service strategy to satisfy shareholder activists
Interviewed key stakeholders to determine current performance levels
Fortune 100 Telecommunications Company – Innovation Platform Development, Business Case Review
Designed an innovation process to streamline the creation of potential new $100M businesses
Constructed a personalized business plan to guide employees from idea crea - Due Diligence AnalystGarber Venture Capital FundSep 2009 - Mar 2010 (7 months)
Education
verified_user
0% verified
- University of VirginiaUniversity of VirginiaJan 2008
- TBS; of, Finance; 2010The Pennsylvania State University Smeal College of BusinessJan 2006 - Jan 2010 (4 years 1 month)
Publications
verified_user
0% verified
- TThe Human Role in a Bot-Dominated FutureTechCrunch JulHuman interaction is, and has always been, vital to a high-quality customer experience. Even Facebook supports this claim, as they’ve partnered with several companies to help with the hand-off from bot to human during live chats. Facebook COO, Sheryl Sandberg, has publicly stated that, “…we simply don’t have the technology yet to actually imagine that a bot could replace humans in the sales process.”
- TEnterprise Client Management is Product ManagementThis is Product Management MarJustin DiPietro, COO of SaleMove, shares how he handles feature requests from Fortune 500 clients, prioritizes opportunities, and creates product roadmaps.
- SWhy Bots Alone Are Not A Smart Way To Lower Customer Service CostsSaleMove Inc