Susan Wyatt

Senior Vice President, Customer Success

Lyra Health

Mar 2023 - Current (3 years 6 months)

Vice President of Customer Success

Lyra Health

Jan 2022 - Mar 2023 (1 year 3 months)

Senior Director, Customer Success

Lyra Health

Jan 2019 - Dec 2021 (3 years)

Director of Customer Success

Lyra Health

May 2016 - Dec 2018 (2 years 8 months)

Population Health Consultant, Optum Health

UnitedHealth Group

May 2015 - May 2016 (1 year 1 month)

Sr. Benefits Business Partner

Target

Nov 2013 - Mar 2015 (1 year 5 months)

• Develop strategy to improve healthy outcomes and reduce costs associated with maternity including the redesign of the Maternity Support Program incentives which successfully drove earlier team member engagement in the program. • Lead and managed the successful rollout of a new internal wellness platform by effectively developing timing and action plans, communicating needs to internal and external teams, and motivating teams to provide timely support. • Created and executed the implementation of two pilot programs focused on increasing mindfulness and movement among the team members of the Target Pay & Benefits team. • Managed a $5.9M budget across multiple vendors and programs including Target’s Employee Assistance Program.

Independent Contractor

Ovative Group

Jul 2013 - Nov 2013 (5 months)

• Manage project focused on Ovative group internal culture and branding initiatives; partner with key internal stakeholders to define the Ovative experience both internally and externally. • Lead efficiency, effectiveness and standardization improvement plan through the development of tools, templates and process flows.

S

Intern-Quality Improvement Project

State Adolescent Health Resource Center University of Minnesota

Sep 2012 - Jul 2013 (11 months)

• Collaborated in the creation of new evaluation tools for their “Understanding Adolescence” Training that reflects the training’s primary goals and objectives. • Analyze quantitative and qualitative data from evaluation to inform root cause analysis of any identified issues with the training; results will be used to make recommendations for any needed improvement to the training process and content.

M

Graduate Student Worker

Minnesota Aids Training and Education Center MATEC

Sep 2011 - Jul 2013 (1 year 11 months)

-Partnered with Co-Director and local stakeholders to manage the development of Preconception Resources for HIV Clinicians -Assist Director in developing, planning and executing training and education opportunities for Health Professionals in Minnesota who serve HIV/AIDS patients. -Collect and process data from completed events. -Develop and document processes for planning events and data collection

Company Space Planner, Target.com

Target

Feb 2011 - Aug 2011 (7 months)

Planned, managed and executed multi-channel promotional events. Served as a liaison between merchants and our creative and marketing teams.

Senior Business Analyst Merchandise Planning, Target.com

Target

Aug 2009 - Feb 2011 (1 year 7 months)

Analyzed sales from Storage & Organization and Hardware and Home Environment categories; partnered with buyer to develop strategy around seasonal inventory (heaters, snowthrowers, ACs) resulting in YOY sales increase and reduced post-season overstocks. Mentored two Business Analysts in Training; evaluated their performance and provided feedback to direct manager and greater leadership. Member of the Target Volunteer Council; responsible for organizing and executing volunteer events open to all Target Headquarters employees; Co-Lead Read Across America Event resulting in over 100 volunteers reading to students in 4 different Minneapolis schools over the course of 2 days; reported progress and results of the event to our event's Executive

Business Analyst Merchandise Planning, Target.com

Target

Sep 2007 - Aug 2009 (2 years)

Managed 200 vendor relationships; collaborated on seasonal forecasts and negotiated import and domestic flow of goods for three categories (Storage & Organization, Home Improvement/Automotive and Pets). Lead cross-functional team in the creation and development of a SharePoint site used to communicate issues with inventory receipt between headquarters and warehouse teams; resulted in reduced workload for both teams, faster case resolution, and an improved way for gathering metrics. Received a DMM award for this project.

Sales Associate

JCrew

Jun 2006 - Aug 2006 (3 months)

S

Guide

St Lawrence UniversityOutdoor Program

Jan 2005 - May 2007 (2 years 5 months)

Wilderness First Responder Certified Guide; led and taught whitewater paddling and wilderness tripping skills to undergraduate students, including as a Freshman Orientation Pre-Trip Leader. Munro Family Climbing Wall Office Staff-assisted students, faculty and community members with securing climbing gear and facilitating their climbs. Canoe Shack Staff-outfitted undergraduates and faculty with canoes or kayaks for paddling on the Little River.

S

Research Assistant

St Lawrence University Psychology Department

Jan 2005 - May 2005 (5 months)

Research Assistant to Dr. Tom Greene, Environmental Psychologist. Supported Dr. Greene and his Senior Honors students research by collecting data, entering the data into SPSS and quantifying it.

Y

Trail Counselor

YMCA Camp Widjiwagan

Jun 2004 - Aug 2005 (1 year 3 months)

Planned, organized and led multi-week long canoe trips for young women, ages 12-16, in the Boundary Waters Canoe Area and Quetico Provincial Park.

About

Detail

Timeline

Résumé