Vincent Chapa
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Leading Change & Organizational Transformation | Org Development Consultant | Executive Coach | Change Management Leader
United States
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Résumé
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Organizational Change Management Lead - Corporate Strategy & TransformationBlue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasJan 2022 - Current (4 years 10 months)• Developed and executed comprehensive change management strategies and solutions, including stakeholder engagement, communication plans, leadership alignment, training programs, and resistance management tactics.
• As OCM Lead in a newly created Transformation Office, directed change management strategy, advisory, and execution for the evolution to a lean and agile product management-based operating model across a large healthcare company
• Conducted strategic change impact assessments across the enterprise to identify the breadth, depth, stakeholder impact, and criticality of complex enterprise-wide projects.
• Led delivery of OCM analysis of and insights on organizational culture transformation to identify engrained behavi- Recruitment & Marketing Manager, School of Public AffairsAmerican UniversityOct 2017 - Sep 2021 (4 years)• Facilitate large-scale participative workshops at annual retreats to advance change management plans, including AU’s Plan for Inclusive Excellence
• Consult and provide feedback to to senior organizational leaders, including the President, Chair of the Board of Trustees, VP of HR, and General Counsel, on organizational response to race-related incidents & how to foster a just, equitable, diverse, and inclusive culture
• Co-Founded and Co-Chaired the Latino & Hispanic Faculty & Staff Affinity Group to advocate for and professionally develop the Latinx community across the organization
• Created the AU Latino & Hispanic Mentorship Program to partner staff and faculty with similarly identified young professionals to support th - TFounder & Lead Organization Development ConsultantThe Change Practice, LLCAug 2016 - Jan 2022 (5 years 6 months)• Deliver tailored executive coaching services rooted in the applied behavioral sciences. Focused growth areas include leadership development, transition coaching, self-awareness, bias consciousness, reconciling intention and impact, intercultural capacity building, career planning, etc.
• Designed and conducted a full cycle of change consultation within a federal agency, spanning from business development and contract negotiation to data collection and intervention implementation
• Designed and presented a multi-year change management plan for a large European university entailing culture change, organizational design, team development, group dynamics assessment, and leadership development coaching
• Developed relationships - Recruiter, M.S. in Organization Development ProgramAmerican UniversityMar 2014 - Sep 2017 (3 years 7 months)• Directs recruitment and admissions cycles from initial marketing strategy development to applicant cultivation to final student conversion
• Generated over $2.5 million in tuition revenue by leading an 87.5% increase in enrollment and yield in the first recruited cohort and a 62.5% enrollment increase in the second recruited cohort
• Plans and leads business development events across the United States and abroad
• Led the development of the MSOD program's first promotional video and LinkedIn InMail marketing campaign
• Designs and directs the retention processes to maintain the MSOD Program’s 90% yield average
• Builds meaningful relationships with prospective executive students and alumni, learning about their in - Recruitment Assistant - Human ResourcesAmerican UniversityMay 2013 - Mar 2014 (11 months)• Reviewed candidate resumes to assess fit and qualifications, and conducted hiring interviews
• Created a social media recruitment plan to strategically promote digital media content to attract diverse and qualified job candidates via LinkedIn, Twitter, Buffer and Bitly analytics
• Created, maintained, and promoted job postings on LinkedIn, various job boards, and social media
• Assembled new hire documents, onboarding materials, and crafted offer letters
• Served as a point of contact for job candidates on behalf of the recruitment team
• Represented American University at career fairs, actively informed and pursued top candidates
• Performed sourcing research, candidate review, database management, and admin - Property Management InternEJF Real Estate Services, Inc.Sep 2012 - Mar 2013 (7 months)• Summarized commercial property financial reports and reconciled bank statements
• Assessed fees to property, owner and tenant accounts and balanced T-accounts
• Prepared and analyzed budget trajectory summaries for condominium associations and boards
• Coordinated utility bill transactions between the property management team and accounting department
• Assisted property managers by completing short and long-term projects and administrative tasks - Political InternCamera dei DeputatiMar 2012-Managed a database of Italian-American political and cultural organizations -Researched and responded to constituent questions and concerns -Monitored the U.S. presidential election and reported on its relevance to Italy
- Administrative AssistantBaird & WarnerMar 2007 - Aug 2011 (4 years 6 months)-Marketed homes through the Chicago Tribune, Craigslist, the Wednesday Journal, the Chicago Sun Times and Baird & Warner website -Processed earnest money, commission checks and real estate contracts -Managed properties in the Illinois Multiple Listing Service to enable realtors and brokerages to access property, contract and disclosure information -Performed remote online marketing from Washington DC for Chicago-area properties
Education
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- American University — Master of Science in Organization Development (MSOD)American UniversityJan 2015 - Dec 2017 (3 years)
- American University of Rome — European StudiesAmerican University of RomeJan 2012 - Dec 2012 (1 year)
- American University — B.A. International Studies, International Economic PolicyAmerican UniversityJan 2009 - Dec 2013 (5 years)
- OOak Park & River Forest High School - 2009Oak Park & River Forest High School - 2009Jan 2005 - Dec 2009 (5 years)