Valerie Lum

Valerie Lum

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Head of Product Operations & Program Management
New York, United States

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Résumé


Jobs verified_user 0% verified
  • Personio
    Head of Product Operations & Program Management
    Personio
    Dec 2023 - Feb 2026 (2 years 3 months)
  • Peloton Interactive
    Senior Director of Program Management
    Peloton Interactive
    Jan 2015 - Oct 2022 (7 years 10 months)
    • Built, led and managed high-performing program management teams and individuals, coaching on agile development, program performance and individual career growth
    • Defined and delivered on long-term strategy for company-wide programs collaborating cross-teams and multiple business functions
    • Partnered with Leaders to set the strategy of the overall functional groups to align with company strategy
    • Created and defined technical and program management processes to scale organization
    • Managed and tracked strategic initiatives across multiple businesses and reported out to Stakeholders and Executive Leadership
    • Prepared and executed on GTM strategies for core business products and software
  • OpenSky Inc acq by Alibaba Group
    Senior Technical Program Manager
    OpenSky Inc acq by Alibaba Group
    Aug 2013 - May 2015 (1 year 10 months)
    Program/Project managed web and mobile development for a NYC start-up which provides a social shopping platform for Customers to discover, shop, and share products from small emerging brands.
  • Amazoncom Audible Inc
    Technical Program Manager
    Amazoncom Audible Inc
    Feb 2011 - Jul 2013 (2 years 6 months)
    • Project manage successful launches of new technologies and mobile products. Such products include Audible’s Social Following Service, Immersion Reading, and Whispersync for Voice on Kindle Fire HD, and a universal iOS app for Audible's global marketplace.
    • Lead and train Engineers and Product Managers on Agile/Lean SDLC.
    • Manage release schedule, and stakeholder communication for large-scale projects on web and mobile platforms.
    • Administrator for quality using tracking tools such as JIRA.
  • Amazoncom
    Technical Program Manager
    Amazoncom
    Jan 2008 - Feb 2011 (3 years 2 months)
    • Define, plan, and execute on long-term roadmaps for scaling support and improving Amazon Marketplace.
    • Spearhead initiatives involving self-service tools for Seller success.
    • Identify critical pieces of analysis and research to drive new insights to improve support services.
    • Clearly communicate findings from initiatives to senior management and broader organization.
  • Shoppingcom an eBay Company
    Manager, Merchant Operations
    Shoppingcom an eBay Company
    Nov 2005 - Jan 2008 (2 years 3 months)
    • Managed Merchant Operations and Technical Support team to meet all post registration needs of more than 6,000 merchants. My team owned the merchant experience from registration through launch and we provided ongoing support for both key and standard accounts.
  • Shoppingcom an eBay Company
    Technical Service Integrator
    Shoppingcom an eBay Company
    Nov 2004 - Nov 2005 (1 year 1 month)
    • Responsible for the on-going monitoring and technical integration of key accounts on Shopping.com.
    • Analyzed and optimized feed campaign to ensure maximum visibility.
    • Defined technical requirements for internal tools used to manage merchant accounts.
    • Worked with cross-functional teams such as Engineering and Product in escalation and resolution of bugs and catalog issues on site.
    • Implemented optimization plans for our top retailers including Amazon, B&H Photo, and Zappos.
  • Epinionscom
    Product Catalog Specialist
    Epinionscom
    Jun 2002 - Nov 2004 (2 years 6 months)
    • Ensured consistency and quality of content style for the product catalog in top revenue generating categories such Electronics, Computers, Clothing, and Home and Garden.
    • Designed and approved new category specs released on production.
    • Assisted in the content migration of over 160+ categories between Epinions.com and Dealtime.com.
    • Assisted in release process of new category launches.
    • Responsible for managing workflow between data miners in India.
Education verified_user 0% verified
  • San Francisco State University
    BS, Business Administration (Computer Information Systems)
    San Francisco State University
Projects (professional or personal) verified_user 0% verified
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