Douglas Anderson
About
Detail
Humanitarian | Digital Product Leader | Human-centered Design
Washington, District of Columbia, United States
Résumé
Jobs
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VP Of Digital Product Management - Humanitarian Services & FundraisingAmerican Red CrossJul 2021 - Current (5 years 2 months)Lead digital product strategy, design, development, and delivery for mission applications in Humanitarian Services (Disaster Response, Service to the Armed Forces, International Services, Volunteer Services, HS Operations) and Fundraising. Our products run on Salesforce, AWS, Microsoft, Esri, and several other tech stacks. We use an API-first strategy to create a more composable and agile ecosystem. We are early in our advanced AI transformation, testing use cases for back office efficiency, improved client and workforce experience, and generating improved mission outcomes through actionable insight. Our products deliver $140M in financial assistance to households impacted by disasters annually.- Interim Chief Enterprise Applications OfficerUniversity of MassachusettsJun 2020 - Feb 2021 (9 months)Lead ERP and business application transition
- Assoc VP and Deputy Chief Information OfficerUniversity of MassachusettsApr 2018 - Jun 2020 (2 years 3 months)Lead CRM; Product, Program and Project Management; Digital Workplace; Service Delivery; and IT Transformation initiatives. -Developed new CRM and digital products practice. Lead Design and implementation of 4 Salesforce solutions in 1 year: ServiceCloud and CommunityCloud for IT and Procurement Shared Services; CloudCoach for Portfolio & Project Management; and SalesCloud for lead generation. -Design and implementation of IT workforce transformation program to reskill for the digital era -Founded digital experience practice for redesign of massachusetts.edu and creation of lead referral solution for all UMass campuses
- Director, Technology PlanningTufts UniversityApr 2013 - Apr 2018 (5 years 1 month)Lead university-wide IT planning practice for strategic technology investment portfolio of $25M/yr. Program management for CRM, business relationship management (BRM), IT organizational transformation, and continuing education. -Lead integration of 17 decentralized IT organizations into a modernized, multi-practice, multi-campus organization with greatly improved customer and employee engagement -Lead implementation of 24x7 IT support for teaching, learning, and research and significantly improved resolution rates and NPS -Lead strategy and design of Salesforce for administrative shared services, new program development, continuing education, and medical school use cases. Service Desk with a third-party partner. -Modernized learning space
- Senior Director, Technology ServicesSimmons UniversitySep 2010 - Apr 2013 (2 years 8 months)Lead enterprise infrastructure, IT service management, and learning space technology services for 1,400 faculty and staff and 5,000 students. Program management for modernization and entrepreneurial initiatives. -Lead learning space modernization and lecture capture implementation to support flexible pedagogy and student success -Lead strategy and design for modernizing digital experience to support joint venture with 2U for online graduate programs -Lead migration to Google Apps for EDU and new student IT services
- Director of Information TechnologyHarvard UniversityNov 2008 - Aug 2010 (1 year 10 months)Lead reorganization and transformation of service management and client services for 6,000 faculty, staff, and researchers and 12,000 students. -Founded IT Service Management Office and implemented common systems and processes across 500 IT staff (e.g., Remedy, Bomgar, Invanti) -Improved service performance, reliability, and experience for faculty, staff, and students in high pressure environment
- Senior Solution ArchitectHewlett Packard EnterpriseFeb 2007 - Oct 2008 (1 year 9 months)Solutions consulting to federal government agency CIOs and large commercial clients. Focus areas: IT transformation, IT governance programs, and ITIL-based IT service management capabilities.
- Emergency Communications SpecialistAmerican Red CrossJan 1992 - Jan 2011 (19 years 1 month)
Education
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- MS, Management Information SystemsThe Johns Hopkins UniversityJan 2006 - Jan 2009 (3 years 1 month)
- BA, CommunicationsUniversity of MinnesotaJan 1995 - Jan 2001 (6 years 1 month)cum laude
Projects (professional or personal)
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- IImplementing Cloud Coach for Portfolio and Project ManagementApr 2019 - Dec 2019 (9 months)Implementing a Salesforce platform application, Cloud Coach to modernize portfolio and project management (PPM) and collaborate across projects and operations on the same platform.
- SSalesforce Service Cloud for IT Service ManagementJan 2019 - Jul 2019 (7 months)Configuring Service Cloud and a service portal to transform the employee experience for IT service management. Focused on incident, request, asset, service catalog, SLA, IT tasks, change, and problem.
- SSalesforce for Anatomical Gifts ManagementAug 2017 - Dec 2017 (5 months)Leverage Salesforce classic ServiceCloud to transform anatomical gifts database and process management for Tufts University School of Medicine from legacy system to modern, mobile, and extensible platform. Ensure security of sensitive information and enable reporting for assessment and continual improvement.
- SSalesforce for Program Proposal ManagementJul 2017 - Mar 2018 (9 months)Leverage Salesforce lightning platform in SalesCloud to develop custom application for managing proposals for new academic programs at Tufts University through their entire lifecycle and to enable collaboration across many stakeholder groups for assessment and approval.