J

Jeannine Johnson

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Vice President, Payroll Services & Product Management
United States

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Résumé


Jobs verified_user 0% verified
  • Extensishr
    Vice President, Product Management
    Extensishr
    Aug 2023 - Current (3 years 3 months)
    Lead product strategy and innovation across ExtensisHR's technology portfolio, helping turn big ideas into products, partnerships, and solutions that drive growth. I thrive at the intersection of strategy, technology, and execution, bringing people together to solve complex problems and build what's next. Most importantly, I love developing great teams and creating an environment where people can do their best work—and have fun doing it.
  • Extensishr
    Vice President, Payroll Services & Product Management
    Extensishr
    Apr 2022 - Jul 2023 (1 year 4 months)
    Led payroll operations, compliance, service delivery, and product strategy for a growing HR and PEO organization. Built and developed high-performing teams, scaled operations to support client growth, and partnered across the business to enhance products, improve processes, and deliver an exceptional client experience.
  • Extensishr
    Vice President, Payroll Services
    Extensishr
    Jan 2019 - Apr 2022 (3 years 4 months)
    As the Vice President of Payroll, I provide leadership, strategic direction and direct the day to day production of the payroll team. A key part of this role is to hire, develop and manage staff ensuring retention of staff and clients. Additionally manage the growth of the team inline with the growth of our clients, their needs and industry requirements. Customer service is a primary focus along with compliance, issue resolution and product development.
  • Extensishr
    Director, Client Success Group
    Extensishr
    Jul 2018 - Jan 2019 (7 months)
    As the Director of the Client Success Group I assisted clients with complex issues, served as a point of contact for clients and brokers while helping them achieve business objectives. A primary objective of this role was to ensure the delivery of service excellence and improvement client satisfaction while limiting client loss. A key element of this role was to assist during client renewals and work collaboratively with the operational department of ExtensisHR and the executive team.
  • Extensishr
    Senior Client Retention Manager
    Extensishr
    Oct 2016 - Jul 2018 (1 year 10 months)
    As the Senior Client Retention Manager I am responsible for managing client relations with an assigned portfolio of our mid-sized clients. This is a specialist role designed to ensure the delivery of service excellence and improvement of overall client relationships including client loss prevention and overall client success. I work collaboratively with sales, marketing, and operation service teams to ensure clients achieve their business objectives and strategies. In this role I will positively impact our clients, help us deliver on our promises to our clients, and contribute to the growth of our company.
  • Extensishr
    Activation Manager
    Extensishr
    Jul 2015 - Oct 2016 (1 year 4 months)
    Serve as the project manager and change agent to concierge all new clients, their owners and VIP’s through their first and best-in-class onboarding experience and set the tone for the client relationship. Lead and champion the client’s business continuity internally and externally within the client organization through effective planning and management of onboarding project plans and timelines via the service delivery model. Key role is to achieve an accurate and timely first payroll and to create an overall successful onboarding client experience.
  • A
    District Manager
    ADP TotalSource
    Apr 2012 - Jul 2015 (3 years 4 months)
    I consult with business owners on a daily basis to help build strategic scalable solutions that allow them to contain costs, mitigate risk and build a infrastructure. The end goal is to allow them focus on building their business and grow revenues, which is why they went into business in the first place.
  • Astrazeneca
    Pharmaceutical Sales Specialist
    Astrazeneca
    Oct 2008 - Mar 2012 (3 years 6 months)
  • Paychex
    Sales Rep
    Paychex
    Jan 2005 - Jan 2008 (3 years 1 month)
  • Konica Minolta Business Solutions USA Inc
    Named Account Executive
    Konica Minolta Business Solutions USA Inc
    Jan 2004 - Jan 2005 (1 year 1 month)
Education verified_user 0% verified
  • SUNY New Paltz
    Bachelor of Arts (B.A, Communication and Media Studies
    SUNY New Paltz
    Jan 2000 - Jan 2002 (2 years 1 month)
  • Nassau Community College
    Associate of Arts (A.A, Liberal Arts and Sciences, General Studies and Humanities
    Nassau Community College
    Jan 1998 - Jan 2000 (2 years 1 month)
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