Dori Rojano

Customer Service Agent

Swiftly

Jul 2024 - Current (2 years 1 month)

Customer Service Specialist

Assurant

Feb 2023 - Mar 2024 (1 year 2 months)

Responsabilities include: Customer service: dealing with high volume of inbound and outbound calls, handling confidential documents and information Processing payments and updating customer’s information on file. Assisting with training and sidejacking to new hires. Processing documents through CRM and other internal programs. Applying retention to current customers. Answering general inquiries and transferring to different departments. Insurance tracking which required to provide assistance to insureds, leasing offices, and insurance agents to monitor and make sure that every resident had the proper and required insurance coverage. Show less

IT Recruiting Coordinator

Aliancers

May 2022 - Sep 2022 (5 months)

Recruiting coordinator, responsibilities included: interviewing candidates and making sure they had the level of English required by the company and/or position. Translating interview info for recruiters. sourcing and interviewing possible internal candidates. Updating database of candidates. sending inmails to inform prospects about available position. translating and posting on different platforms the different available positions for the IT department. monitoring and checking company's email to make sure to distribute emails to correct departments. Show less

A

Bilingual Appointment Setter

Anunciacity Chicago

Jun 2012 - Dec 2012 (7 months)

Cold calling prospects and arranging appointments with the sales department. Looking for new possible customers in the Chicago Area and explaining the services offered by the company. follow up on possible new clients.

c

Salesperson

clara Avanzini Indumentaria

Feb 2011 - Apr 2011 (3 months)

N

English Teacher

NLC

Jan 2011 - Jan 2012 (1 year 1 month)

teaching students from different levels, starting at beginners up to preparing advanced students to take the TOEFL test.

G

Bilingual Customer Service Representative

Greyhound Lines, Inc. ( Transcom)

Jun 2009 - Jan 2010 (8 months)

responsibilities included handling a high volume of calls from customers wishing to purchase bus tickets. providing information about different routes and layovers. Processing payments and providing customers with confirmation numbers.

Bilingual Customer Service Representative

TracFone Wireless, Inc.

Feb 2010 - Dec 2010 (11 months)

as a bilingual customer service representative my duties included helping customers to update their monthly plans, help with troubleshooting of cellphones, directing different calls to the correct departments. documenting calls and making sure to keep customers files updated.

B

Server

Black Beans Cuban Bar & Grill

Jan 2004 - Jan 2008 (4 years 1 month)

About

Detail

Timeline

Résumé