Anthony Mays

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Information Technology Asset Manager

Quantum World IT

Feb 2023 - Current (3 years 6 months)

• Headquarters Asset Manager for AARP (American Association of Retired Persons) • Monitor the Status of all laptops across the company Using SNOW • Update the status of desktops and laptops in SNOW as they are moved • Receive laptop returns from terminated employees and secure devices in lockup • Assist upper management with organizational strategies for storage areas • Facilitate returns for employees who need to send back equipment • Audit peripheral devices monthly and provide reports for current stock levels • Create knowledge articles for all asset management processes • Keep storage rooms clean and organized for easy access to devices and peripherals

Tier 2 Service Desk

Addison Group

Mar 2022 - Oct 2022 (8 months)

• Tier 2 support for USDA (United States Department of Agriculture) • Deploy new or reimaged laptops • Troubleshoot various technical issues and update tickets in Remedy • Visit users deskside to assist with computer setups • Perform installs of approved software to user’s computers

Hybrid Technical Analyst

Enterprise Solutions Inc

Nov 2021 - Mar 2022 (5 months)

• Primary Asset manager for IMF (International Monetary Fund) • Assign tickets to proper team members • Submit warranty repair claims and facilitate the shipment of hardware to vendors • Setup and Disassemble Desk setups for new arrival or departing users • Provide training to new IT staff members • Supply loaner equipment to Users such as Laptops, Printers and cabling • Manage assets keeping an accurate record of IT equipment location though Service Now • Assist with PC refresh team to upgrade users’ equipment by imaging Laptops, transferring data remotely to their shared drives or cloud storage, and scheduling pickups for users to collect their equipment.

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Chief Executive Officer

Techside Solutions

Mar 2021 - Current (5 years 5 months)

Functional Analyst

Kforce Inc

May 2019 - Sep 2019 (5 months)

• Supporting the US Census Bureau as Tier 2 Support for over 300,000 Census Enumerators operating throughout the United States and its Territories • Respond to calls and service tickets, diagnose the problem, determine the problem source, and provide issue resolution services • Process, update, and resolve Incident and Service tickets as assigned • Support the imaging, configuration, set-up or replacement of equipment and hardware as required • Provide on-site IT support at Field Offices or training sites • Plan, design, develop, and provide technical training materials (e.g., job-aids, end-user, how-to, and reference guides) for tasks in scope of this technical directive for office staff and remote workers • Facilitate meetings, training s

Tier 2 Analyst

Constellis

Dec 2020 - Mar 2021 (4 months)

Imaging computers and configuring windows using PowerShell and Windows Autopilot Managed users and computers in Azure AD and On Prem. Managed user email accounts using Office 365 assigning licenses and setting up Multifactor authentication Assigned special projects for deploying Windows tablets and shipping them across the Country Provide Phone and in person support for Clients for various IT related incidents and service requests. Provide white glove service for high level VIP’s Respond to tickets using the Remedy Ticketing system Provide support for Safenet and Mobile pass Plus logins Managed and regulate inventory Managed IT assets ensuring all equipment is reported to HR and applying property tags to equipment

Microsoft Generalist Consultant II

nd Century Technologies Inc

Jan 2019 - May 2019 (5 months)

• Support the subsequent migration of all IRS mailboxes to the Microsoft Exchange 2016 infrastructure and Client platform • Assist the IRS with all Microsoft products (including but not limited to Office 365 Pro Plus products, Skype for Business, Enterprise Exchange upgrades, email, corrupt PST repair support, etc.) • provide the technical resources that will support currently existing support at IRS with work products to be assigned by IRS and mutually accepted by the contractor.

Functional Analyst

Cybermedia Technologies Inc CTEC

Sep 2019 - Jul 2020 (11 months)

• Supporting the US Census Bureau as Tier 2 Support for over 300,000 Census Enumerators operating throughout the United States and its Territories • Respond to calls and service tickets, diagnose the problem, determine the problem source, and provide issue resolution services • Process, update, and resolve Incident and Service tickets as assigned • Support the imaging, configuration, set-up or replacement of equipment and hardware as required • Provide on-site IT support at Field Offices or training sites • Plan, design, develop, and provide technical training materials (e.g., job-aids, end-user, how-to, and reference guides) for tasks in scope of this technical directive for office staff and remote workers • Facilitate meetings, training s

Hardware Technician

Serco

Sep 2018 - Nov 2018 (3 months)

• Supporting Federal Communications Commission • Provide desk side support to a user community of approximately 2,200 on-site at a federal government facility. • Setup of AV equipment (laptops and projectors) for web related conferences and events • Equipment distribution and setup • Troubleshoot hardware issues with desktop PC’s

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Help Desk Analyst

IMTAS

Dec 2017 - Jul 2018 (8 months)

• Supporting United States Patent and Trademark Office • Respond to and handled customer incidents and inquiries in a timely manner. • Maintained a polite and professional telephone manner. • Troubleshoot remote users • Document problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution using Remedy • Access software updates, drivers, knowledge bases, and other resources to aid in problem resolution • Performs fixes including installing and upgrading software, implementing file backups, and configuring systems and applications

Service Desk Technician

Kforce Inc

Jan 2016 - Jun 2017 (1 year 6 months)

• Supporting Office Of the Inspector General • Assist government Officials and Federal Agents Desk side • Recorded progress for projects using JIRA • Maintained active directory and modified security groups • Account Creation and Deletion • Office 365 management • Train users on cloud services thru Microsoft such as OneDrive • Assist users in recovering emails and backing up outlook files • Perform secure data wipes on 500+ tablets • Assist users on call on weekends • Ensure each machine was running the latest enterprise McAfee patch • Assign and completed tickets through Lan Desk • Image Computers Via PXE and through Lan Desk • Update regional service desks with regular fixes and policy updates • Create daily reports on any outages • A

Tier 2 Help Desk Technician

NuAxis Innovations

Dec 2014 - Dec 2015 (1 year 1 month)

Help Desk Technician

Team Askin Technologies Inc

Mar 2014 - Dec 2014 (10 months)

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Knowladge Expert

Mircocenter

Nov 2012 - Mar 2014 (1 year 5 months)

Adjunct Professor

University of the District of Columbia

Jun 2012 - Dec 2012 (7 months)

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