Satarupa Bhattacharjee

Public Speaking Trainer

PlanetSpark

Oct 2023 - Current (3 years 1 month)

Customized Training Programs: Develop and implement tailored public speaking training programs for corporate clients and individual professionals, addressing specific areas of improvement such as delivery, body language, vocal modulation, and overall presentation skills. Individual Coaching Sessions: Conduct personalized one-on-one coaching sessions to enhance clients' public speaking capabilities, providing targeted feedback and guidance to help them achieve greater confidence, clarity, and impact in their presentations. Workshop Facilitation: Lead engaging workshops on a range of public speaking topics, including overcoming stage fright, mastering storytelling techniques, and enhancing persuasive communication strategies, fostering an int

Private Tutor

Selfemployed

May 2019 - Feb 2023 (3 years 10 months)

• Prepare lesson plans or learning modules for tutoring sessions according to students’ needs and goals.
• Identify, develop and implement Intervention Strategies, Tutoring plans or Individualised Education Plans.
• Review class material with students by discussing text, reviewing worksheets or other assignments.
• Assess students’ progress, monitor performance and provide feedback on a regular basis.
• Holding Interactive Sessions/Workshops/Activities to help personal growth and encourage maximum participation

b

Freelance Academic Writer

bhoomi educational consultancy

Oct 2017 - Mar 2019 (1 year 6 months)

• Planning and composing creative and appealing non technical academic papers and articles for educational institutions
• Authored Academic Papers & Scorecards (Summative Assessment) for Class 9/10 (English) following CBSE exam pattern
• Proofread copies to correct spelling, punctuation and grammar
• Completed thorough research into assigned topics
• Set up contracts and composed Project Proposal for Implementation of various programmes like
o Guidance and counselling of Adolescent Students
o Innovative Science Laboratory
o Retention Drive for Minority Girls in economically backward blocks
o ICT enabled learning

Sr. officer

Standard Chartered

Feb 2013 - Mar 2014 (1 year 2 months)

• Initiated Process/Product training of employees and team members to improve workflow
• Assessed and audited employee performance post training
• Perform quality audits for calls taken and deliver feedback and training sessions to improve performance
• Collaborated with management & other teams to analyse customer satisfaction levels and institute a program to guide and motivate financial advisors to improve level of service
• Handled escalations of customer complaints via phone, email and resolved the same in a timely manner
• Provide financial solutions like loan on credit card, EMI facilities, Personal Loans, Home loans etc
• Performed transactional adjustments to client accounts requiring corrections

C

sr. executive

CORELOGIC INDIA SERVICES PRIVATE LIMITED

Jul 2010 - Sep 2011 (1 year 3 months)

• Analyze applicant's financial status, credit and property evaluation to determine loan feasibility
• Perform daily maintenance of loan applicant database
• Involved in hiring and selection of Appraisers (property evaluators), assign them with Appraisals through phone or email
• Perform Quality Check of reports as per parameters and guidelines and provide feedback/training
• Ensure subsequent follow up, timely submission and closing of corrected appraisals

sr. csr

Accenture

Mar 2008 - Dec 2009 (1 year 10 months)

• Identify potential customers and provide services to existing customers
• Participate in activities designed to improve customer satisfaction and business performance
• Assist customers in selection and purchase of products and services
• Resolving billing queries, setting up payment plans
• Logging incidents for the user's service issues in the CRM tool, prioritising the incident based on their severity & assigning them to the concerned people for early resolution
• Keeping the top management and the stakeholders informed of any major outages & ensuring that the escalation matrix is adhered to

C

customer care officer

Convergys India Services Private Limited Bpo

Feb 2007 - Feb 2008 (1 year 1 month)

• Process Credit card applications for new customers, setting credit limit and terms of service according to customer credit and background
• Review invoices both paid and outstanding
• Up sell & Cross sell products/solutions related to credit cards
• Perform sales call to potential credit card customers
• Build strong working relationship with the Quality Leads/Team leads
• Ensure all incidents are logged in the appropriate call logging system in a professional manner and set expectations for quality services and processes

Satarupa Bhattacharjee

About

Detail

Timeline

Résumé

Satarupa Bhattacharjee

About

Detail

Behavioral traits