Service Operations Manager - Human Resources
Marianos
Jul 2014 - Mar 2018 (3 years 9 months)
Served in a Human Resources Generalist capacity for a store with over 400 employees which includes recruitment, benefits enrollment, payroll, and risk management
Facilitated new employee onboarding, orientation, and paperwork
Led Front End Operations of a grocery store that generates over 35 million dollars annually including book keeping, money ordering, and store cleanliness
Maintained employee accountability department wide through partnerships with department managers which includes professional development, training, and performance management
Communicated customer service goals to Department Managers and create strategies to increase customer service scores by 20%
Won multiple leadership awards from District Management Team