Brendon Norton
About
Detail
Vice President of Customer Success
California, United States
Résumé
Jobs
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Sr. Director of Global Support and ServicesServiceTitanAug 2026 - Current (2 months)- Vice President of Customer SuccessTekmetricAug 2025 - Jul 2026 (1 year)
- Vice President of Customer SuccessFlock SafetyJun 2021 - Jul 2025 (4 years 2 months)
- Director, Customer Success ManagementServiceTitanFeb 2020 - Jun 2021 (1 year 5 months)
- Manager, Customer SuccessServiceTitanSep 2018 - Feb 2020 (1 year 6 months)
- Customer Success ManagerServiceTitanMar 2017 - Sep 2018 (1 year 7 months)
- Project CoordinatorHTS IncJul 2015 - Mar 2017 (1 year 9 months)Marketing/ Communications/ Sales Team Lead
- Account management and prioritizing multiple projects and responsibilities
- Client orientation, onboarding, and coaching on new technologies and software products
- Leading campaign creation and execution for all company marketing and software sales initiatives
- Client workflow consulting and process gap identification (remote and on site)
- Salesforce Administrator
- Digital Marketing Management and Content Creation
- Proposal Writing
- Graphic Design for both Print and Digital Presentation
- User Onboard and Retention Strategy - Project Coordinator (Marketing) at USC Leventhal School of AccountingUniversity of Southern CaliforniaJul 2014 - Jul 2015 (1 year 1 month)- Coaching internal staff on new software and departmental goals
- Event planning, project management, and budget oversight
- Relationship building with students and business community to gather insights and identify areas of improvement
Responsibilities included website analytics, SEO and SEM optimization, event planning, social media marketing, editorial direction, and project management. Job duties also included IOS app design, user onboarding, and retention strategy. - Graduate Programs Specialist/ Marketing and OutreachCalifornia Lutheran UniversityJun 2012 - Jul 2014 (2 years 2 months)Job duties included domestic and international marketing strategy, social media marketing, traditional print marketing, website development, outreach to alumni and the surrounding business community, project management, event planning, and graphic design. This position required incredibly strong organization and communication skills as well as establishing strong working relationships with partners in the business community.
- Account ManagerBank of AmericaAug 2010 - Jul 2012 (2 years)- Managing a portfolio of over 65 investors (each with unique guidelines)
- Awarded Top Performer Award for September 2010 and March 2012
Education
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- Bachelor of Business Administration (B.B.A, Entrepreneurial and Small Business OperationsCalifornia Lutheran UniversityJan 2006 - Jan 2010 (4 years 1 month)
Projects (professional or personal)
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