Abeera Sandhu

Senior Director of Operations

ORYVO TechFirm

Oct 2025 - Current (10 months)

As the Senior Operations Director at Oryvo, I oversee the day-to-day operations and ensure everything runs smoothly across all departments. My role involves leading and optimizing processes, managing teams, and driving efficiency to support the company’s growth. I work closely with different teams to align operations with business goals, ensuring we deliver high-quality services and exceptional results for our clients. I am responsible for building strong operational strategies, improving internal workflows, and maintaining a high standard of performance across the organization. I also focus on developing talent, improving team productivity, and creating a collaborative work environment. My goal is to make sure our company operates at its b

Recruitment Consultant

Snow Collar Recruitment

Feb 2025 - May 2025 (4 months)

As a Recruitment Consultant at Snow Collar Recruitment, I manage end-to-end recruitment processes to connect top talent with the right opportunities. My key responsibilities include: - Handling Recruitment Operations: Managing administrative tasks related to the recruitment process, ensuring efficiency and accuracy in candidate tracking, documentation, and compliance. - Client Acquisition & Relationship Management: Identifying, approaching, and securing new clients by understanding their hiring needs and offering tailored recruitment solutions. Maintaining strong client relationships through consistent follow-ups, delivering excellent service, and ensuring long-term partnerships. - Talent Sourcing & Candidate Engagement: Conducting in-depth

Customer Service Representative

The JAQ Group

Aug 2024 - May 2025 (10 months)

- Handled over 200 inbound chats daily, delivering timely and accurate support to a high volume of customers. - Managed support tickets efficiently, ensuring quick resolution of customer issues and inquiries. - Monitored and reported on customer service metrics, including performance reviews via Trustpilot. - Resolved customer complaints with empathy and strong problem-solving skills, ensuring high satisfaction. - Collaborated with warehouse and internal departments to resolve escalated issues effectively. - Shared valuable customer feedback with relevant teams to support continuous improvement in services and products. - Proficient in using customer support platforms such as Gorgias for communication, ticketing, and reporting.

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Outbound Calling & Outsourcing Specialist

Softel Network

Apr 2020 - Aug 2024 (4 years 5 months)

- Provided call center services and support to American clients. - Successfully managed and outsourced campaigns to international markets. - Coordinated with clients to understand their needs and deliver tailored solutions. - Maintained a high level of client satisfaction through effective communication and problem-solving skills.

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Caller

Softel Network

Jan 2020 - Dec 2024 (5 years)

Outbound Calling – Medicare Campaign: Conducted targeted outbound calls to engage potential customers and inform them about Medicare services, effectively handling high call volumes. Provided thorough explanations of Medicare plans, benefits, and enrollment procedures, ensuring clear communication and customer satisfaction. Consistently met or exceeded daily call and quality targets, contributing to successful campaign performance. Outsourcing Specialist: Managed the global outsourcing of Medicare campaigns, establishing partnerships and coordinating with multiple call centers worldwide. Led efforts to identify and onboard new call center partners, ensuring alignment with campaign goals and quality standards. Facilitated training and resour

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Sales Specialist

Martinni Beauty Inc

Jan 2017 - Dec 2020 (4 years)

Conducted 75-100 daily calls to existing and potential clients, introducing skincare products and promotions. Managed email campaigns to inform clients of new offers, driving customer acquisition and retention. Processed orders via phone, text, and email, ensuring accurate and timely delivery. Provided exceptional customer service by handling inquiries, returns, and complaints. Assisted spas, salons, distributors, and private-label clients with product recommendations and restocks.

Sales and Customer Support Specialist

MARTINNI

Jan 2017 - Nov 2020 (3 years 11 months)

- Conducted 75-100 daily calls to existing and potential clients, introducing skincare products and promotions. - Managed email campaigns to inform clients of new offers, driving customer acquisition and retention. - Processed orders via phone, text, and email, ensuring accurate and timely delivery. - Provided exceptional customer service by handling inquiries, returns, and complaints. - Assisted spas, salons, distributors, and private-label clients with product recommendations and restocks.

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