Tam Truong

Tam Truong

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Master's student at Georgia Tech | Human-Computer Interaction | UX Researcher & Designer
Atlanta, Georgia, United States

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Jobs verified_user 0% verified
  • Exponent
    Senior User Research Moderator (via Insight Global)
    Exponent
    Apr 2026 - Current (7 months)
    Conducted in-home participant onboarding for an AI diary study, traveling to participants’ homes to train them on device setup, task logging, and study procedures. Captured observational notes, escalated technical issues, and maintained high-quality field data to support downstream analysis and insight generation.
  • Material
    Associate Design Researcher (via Insight Global)
    Material
    Dec 2025 - Feb 2026 (3 months)
    Supported moderated benchmark usability studies for a leading consumer social media and technology company by coding UX metrics in real time during live research sessions. Documented task-level user behavior and usability issues using a structured codebook to enable faster analysis and same-day synthesis. Collaborated with UX researchers during debriefs to surface patterns in task performance and error rates that informed research insights.
  • V
    UI/UX Designer
    Value Aligners
    Jul 2025 - Oct 2025 (4 months)
    Iteratively designed MVP-ready products connecting cybersecurity vendors and SMBs, preparing the product ecosystem for initial customer acquisition and partnership development. Built a scalable design system that unified UI patterns and established reusable components, enabling engineers to prototype and develop features more efficiently. Collaborated with C-suite leaders to define product strategy and design direction, contributing to an AI partnership that expanded the ecosystem’s technical capabilities.
  • UserTesting
    Product Research Intern
    UserTesting
    Jun 2024 - Nov 2024 (6 months)
    Designed and executed benchmark studies to track customer experience, leveraging mixed-method research to drive actionable insights for product usability and satisfaction, impacting over 500k users. Developed research frameworks to measure user experience impact, standardizing research protocols and analysis plans, optimizing efficiency, and reducing effort by 50% for future projects. Synthesized findings into strategic recommendations, presenting clear, data-driven insights to cross-functional teams and stakeholders. Led pilot studies for accessibility improvements, resulting in cost savings of $10,000 and enhanced product inclusivity.
  • Georgia Institute of Technology
    Head Graduate Teaching Assistant
    Georgia Institute of Technology
    May 2023 - Jun 2024 (1 year 2 months)
    Reinforced Human-Computer Interaction (HCI) concepts for over 60 students, increasing overall course satisfaction to 87%. Designed and facilitated workshops on usability heuristics, data collection, and prototyping, ensuring students applied UX research methodologies effectively. Co-created standardized grading rubrics to ensure fair and consistent evaluation of UX design projects, achieving an average rating of 90% in engagement, effectiveness, and course management.
  • T
    Undergraduate Research Assistant
    The Foundation Lab
    Aug 2022 - Dec 2022 (5 months)
    Navigated participants and guided them through tasks that aimed to understand the interaction between the stressors and triggering events in a team setting.
  • CoStar Group
    User Experience (UX) Research Intern
    CoStar Group
    May 2022 - Aug 2022 (4 months)
    Conducted usability testing, and A/B testing, to enhance the experience of Homes.com and Apartments.com, contributing to a 3.58% increase in site traffic. Utilized existing surveys to create user personas for house buyers and sellers, developed use cases and user stories, and conducted additional surveys to validate persona accuracy. Partnered with cross-functional teams to align user needs with product and business objectives, supporting a $1 billion revenue opportunity.
  • Georgia Institute of Technology
    Undergraduate Teaching Assistant
    Georgia Institute of Technology
    May 2021 - May 2022 (1 year 1 month)
    Reinforced the CS 2110 (Assembly and C) materials by designing quizzes, guiding labs, and offering extra help during office hours for over 700 students. Communicated responsibilities with 30+ fellow teaching assistants on different projects- quizzes, timed labs, and final exams increasing the average class GPA to 3.41.
  • L
    Interned
    Laurelgistics
    Oct 2020 - Jan 2021 (4 months)
  • Jumpstart
    Corps Member
    Jumpstart
    Sep 2020 - May 2021 (9 months)
    Implemented early childhood curriculum, supported family involvement, promoted children’s language and literacy skills through ongoing relationships with 20 partner children, and increased adult support in the learning environment. Received intensive training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families.
  • Mindful Living Network®
    Intern
    Mindful Living Network®
    Oct 2018 - Feb 2019 (5 months)
Education verified_user 0% verified
  • Georgia Institute of Technology
    master, Master's degree, Computer Science
    Georgia Institute of Technology
    Jan 2023 - Jan 2024 (1 year 1 month)
  • Georgia Institute of Technology
    bachelor, Bachelor of Science - BS, Computer Science
    Georgia Institute of Technology
    Jan 2019 - Jan 2023 (4 years 1 month)
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