F

Fressia Diaz

About

Detail

Project & Operations Manager | Hiring, Retaining, & Empowering Top Talent | Building High-Impact Teams with Smart Operations
San Salvador, San Salvador Department, El Salvador

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Confidential
    Operations Manager
    Confidential
    Jun 2025 - Current (1 year 1 month)
  • Momentum Holdings
    Resource Development Manager
    Momentum Holdings
    Dec 2021 - Current (4 years 7 months)
    • Developed and executed strategic initiatives that improved operational efficiency, resulting in a 20% reduction in overhead costs and 15% increase in revenue growth. • Expanded the remote workforce, growing the team from 3 to 37 remote employees in under 2 years, ensuring optimal performance levels through structured policies and activity tracking. • Utilized data analytics to track key success metrics, leading to a 30% improvement in employee productivity and a 25% increase in customer retention rates. • Led high-priority projects with tight deadlines, successfully delivering 100% of initiatives on time and within budget. • Streamlined recruitment efforts, reducing hiring timelines by 40% and improving candidate quality through optimized
  • The Office Gurus
    Operations Manager
    The Office Gurus
    Jan 2018 - Dec 2021 (4 years)
    • Ensured 100% compliance with all contractual agreements within call center operations, reducing risk and improving service consistency. • Oversaw administrative tasks and account management, ensuring timely updates and issue resolution. • Analyzed staffing requirements, implementing action plans that reduced attrition by 20% and absenteeism by 15% within a year. • Conducted regular process audits, identifying inefficiencies and implementing improvements that led to a 25% increase in operational efficiency. • Led recruitment efforts, successfully hiring and onboarding over 60 employees annually, while optimizing training programs to reduce onboarding time by 30%. • Provided senior management with detailed reports on operational performance
  • Sykes Enterprises Inc
    Customer Service Representative
    Sykes Enterprises Inc
    Feb 2008 - Jan 2010 (2 years)
    Representative at Hotels.com account in the areas of customer services and sales Transferred to Office Depot Account as a sales clerk
  • The Office Gurus
    Account Manager
    The Office Gurus
    Jan 2016 - Jan 2018 (2 years 1 month)
    • Analyzed business performance metrics and presented insights to leadership • Led process improvement initiatives to ensure operational efficiency and compliance • Maintained constant communication with teams to align goals and expectations Developed strategies to boost employee retention and foster a positive work environment • Assisted in hiring, onboarding, and training new team members
  • L
    Pharmaceutical Sales Representative
    Laboratorios Soperquimia
    Jan 2007 - Jan 2008 (1 year 1 month)
    In charge of brand development Display supervision and sales team Planning and analysis of marketing, sales outlets and suppliers
  • Paradise Solutions El Salvador
    Office Manager
    Paradise Solutions El Salvador
    Jan 2012 - Jan 2016 (4 years 1 month)
    • Managed office operations, including payroll, budgeting, and vendor relationships • Supervised staff, developed policies, and enhanced team performance • Led recruitment, training, and employee engagement initiatives
  • Plan International
    Administrative Assistant
    Plan International
    Jan 2006 - Jan 2007 (1 year 1 month)
    Assistant to Sales Manager Manage relationships with vendors & service provider Manage inventory
  • The Office Gurus
    Team Leader
    The Office Gurus
    Dec 2010 - Nov 2015 (5 years)
    Implementation and Execution of new accounts. Recruitment, selection and training of staff. Coordination of the quality department Supervision of administrative tasks: Reports, goals, and Client KPI’s etc.
  • TACA
    Customer Service
    TACA
    Jan 2003 - Jan 2006 (3 years 1 month)
Education verified_user 0% verified
  • Universidad Francisco Gavidia
    Universidad 'Francisco Gavidia'
    Universidad Francisco Gavidia
    Jan 2010 - Dec 2016 (7 years)
    Administracion de Empresas
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