Abinayaa G

Abinayaa G

About

Detail

Avid thinker|| Customer specialist || Problem solver || Chess champion || An extrovert with a zeal to learn|| Ex-Freshworks || Ex-Vedantu
Bengaluru, Karnataka, India
Contact Abinayaa regarding: 
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Full-time jobs

Timeline

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school
Education

Résumé

Jobs verified_user 0% verified
  • ZoomInfo
    Customer Success Manager ll
    ZoomInfo
    May 2024 - Current (2 years 5 months)
  • Freshworks
    Customer Success Manager
    Freshworks
    May 2022 - Feb 2024 (1 year 10 months)
    1. De-risked at-risk customers and increased customer retention. 2.Churn prediction, de-escalation and win back of voluntary and involuntary churn customers. 3.Handled a portfolio of 2000+ accounts with accountability for nurturing them and engaging in upselling/ cross selling. 4.Cross functional team collaboration to ensure agile problem resolution and smooth customer onboarding.
  • Vedantu
    Customer Account Manager
    Vedantu
    Mar 2021 - May 2022 (1 year 3 months)
    1. Increased retention of customers by 8% 2. Initiated and worked on multiple programs addressing customer queries pre-emptively. 3.Created and implemented escalation management framework.
  • K
    Lead Customer Success Account Manager
    Kala Dhwani
    Jun 2018 - Mar 2021 (2 years 10 months)
    1.Managed the accounts of NRI students learning dance, music, chess and spoken Hindi classes (USA & Australia). 2.Increased revenue by 35% from upselling and cross-selling. 3.Developed churn retention and customer onboarding framework .
Education verified_user 0% verified
  • Madras Institute of Technology
    Madras Institute of Technology — Bachelor of Engineering - BE, Computer Science and Engineering, B
    Madras Institute of Technology
    Jan 2014 - Dec 2018 (5 years)
  • G
    Golden Gates Matriculation Higher Secondary School
    Golden Gates Matriculation Higher Secondary School
    Jan 2013 - Dec 2014 (2 years)
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