Manager, Provider Education
Medica
Jun 2004 - Dec 2007 (3 years 7 months)
Assisted in the creation of a new team designed to drive continuous improvement and improve efficiencies for both clinical and administrative service within the Medica provider network. Rapidly advanced from Provider Education Coordinator to Manager, Provider College. Coordinated, prepared for, and participated in process improvement teams with health plan and clinic/ facility executives. Supervised training team and managed day to day administration of training development and execution (content development and coordination of e-learning, webcast, and live trainings; led portal redesign including roll-out of electronic transactions; led claims analysis and needs assessment to define existing gaps and opportunities).