Nicole Mckee

Jobs 0% verified

Change Management Consultant

General Dynamics Information Technology

Mar 2024 - Current (2 years 5 months)
Change Enablement Consultant

Allstate

Dec 2021 - Dec 2023 (2 years 1 month)

+ Achieved 92% adoption and 95% engagement coordinating a 300 member Community of Practice + Decreased employee attrition by ~2% through Leadership Support Planning + Delivered 95% satisfaction from partners for change consulting services for all 2023 + Drove 24% utilization increase of intranet resources for change leaders to drive adoption
Service Delivery Leader

Allstate

Nov 2019 - Dec 2021 (2 years 2 months)

+ Established 3 new KPI's and benchmarks after analyzing performance and capacity trends + Increased 2x (doubled) customer touchpoints through digital methods + Saved an average of 1.3 labor days/claim through digital communication tactics + Created employee onboarding strategy to equip new hires to meet performance goals within 6 weeks
Employee Engagement Consultant

Allstate

Oct 2018 - Nov 2019 (1 year 2 months)

+ Drove an estimated 2.1% increase in multi-line sales within 4 months by promoting quoting tactics + Built career path capabilities by coordinating Career Week programming and development sessions
Bilingual Inbound & Outbound Sales Leader

Allstate

Apr 2014 - Oct 2018 (4 years 7 months)

+ Led 15-22 employees to increase quote-to-close ratio by 13% + Improved employee performance to deliver 95% sales goals through PDR (practice, drill, repeat) activities
Bilingual Sales Consultant

Allstate

Aug 2013 - Apr 2014 (9 months)

+ Ranked top 10% employee and consistently exceeded performance expectations + Provided peer-to-peer sales techniques as a SME for new and incumbent employees

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