Moises Medina

Moises Medina

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Product Ambassador / Sales Supervisor at Startek | Bachelor's Degree in Business Administration
Tegucigalpa, Francisco Morazán Department, Honduras

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Résumé


Jobs verified_user 0% verified
  • StarTek
    Product Ambassador / Sales supervisor
    StarTek
    Apr 2022 - Current (4 years 7 months)
    Led a team of over 100 professionals in the Call Center sector, achieving significant improvements in productivity. - Developed effective sales strategies, creating support materials that resulted in a 20% increase in quarterly sales. - Collaborated closely with other departments to ensure project cohesion and success. - Utilized my skills in Microsoft Office and CRM software to create and analyze reports that supported strategic decision-making. - Implemented contingency plans (bridge plans) that minimized disruptions in operations and maintained business continuity.
  • StarTek
    Call center supervisor
    StarTek
    Jun 2020 - Apr 2022 (1 year 11 months)
    Led a team of 16 professionals in the Call Center sector, achieving significant improvements in productivity and personnel retention. - Collaborated closely with other departments to ensure project cohesion and success. - Utilized my skills in Microsoft Office and CRM software to create and analyze reports that supported strategic decision-making. - Implemented contingency plans (bridge plans) that minimized disruptions in operations and maintained business continuity.
  • StarTek
    Customer Service Representative
    StarTek
    Nov 2018 - Jun 2020 (1 year 8 months)
  • Notion
    Assistant General Manager Sales Marketing
    Notion
    Feb 2015 - Nov 2016 (1 year 10 months)
    Assistant Manager at Notion (2014-2016) Responsible for overseeing key projects, supporting management in strategic decision-making, and fostering a collaborative team environment. Evaluated performance metrics to identify improvement opportunities and proposed effective solutions. Maintained relationships with clients and strategic partners, implemented business strategies, and contributed to a culture of innovation, helping to position the company in a competitive market.
Education verified_user 0% verified
  • New York Film Academy
    Bachelor of Business Administration - BBA, Advertising
    New York Film Academy
    Jan 2012 - Dec 2014 (3 years)
  • Ceutec
    Psicologia empresarial, Business Administration and Management, General
    Ceutec
    Jan 2009 - Dec 2012 (4 years)
    Experienced in applying psychological principles to enhance workplace dynamics and employee behavior. I specialize in personnel selection, leadership development, talent management, and employee motivation. My focus is on fostering a positive organizational culture that drives both company growth and individual development. Passionate about creating environments where employees thrive and contribute to organizational success. Let's connect to explore how we can enhance team engagement and performance together!
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