Cass Ernst-faletto

Senior Director, Global RevOps

Pendo.io

Jan 2025 - Current (1 year 7 months)

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Limited Operating Partner

Sep 2023 - Current (2 years 11 months)

Director, Revenue Operations & Analytics

Justworks

Jun 2022 - Jan 2025 (2 years 8 months)

Senior Manager, Revenue Operations & Analytics

Justworks

Jan 2021 - Jun 2022 (1 year 6 months)

Interim- Senior Manager, Business Intelligence

Justworks

Nov 2020 - Oct 2021 (1 year)

Manager, Revenue Operations & Analytics

Justworks

Apr 2019 - Jan 2021 (1 year 10 months)

Tools: R, SQL, Tableau, Advanced Excel, Salesforce, Jira, Python • Develop a data-driven approach to understand the complex revenue ecosystem • Design and develop a machine learning pipeline to predict closing rates for deals leading to actionable insights for the sales team • Implement NLP approaches on prospecting phone transcription to extract relationships from unstructured data. • Implement data mining models in R to answer business questions and produce data driven insights that reveal key insights • Provide internal stakeholders with dashboards using Tableau that enhance effective decision making Manage an operations and data team (Sales Operation, Marketing Operation, Analytics, Business Intelligence), helping to scale revenue.

Adjunct Faculty

Columbia University in the City of New York

Sep 2018 - Sep 2020 (2 years 1 month)

Associate for R and Data Science Consulting classes: • These course cover unsupervised learning techniques, to examine unlabeled data • Cover natural language processing procedures, such as tokenization, to analyze text data. • The courses further introduces neural networks and other specialized analytics frameworks.

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Manager, Strategy Operations

Jun 2016 - Sep 2018 (2 years 4 months)

• Creation of the new IT department within the recruitment agency, strategy of the department and business plan proposals for growth • Craft presentations • Key account client meetings and client follow up calls • Awarded with the highest Net Promoter Score of the company • 150% of sales goal met in the first year • Administration of employee files and data management in systems • Daily use of SCRUM framework, an Agile software methodology Key competencies: Salesforce, Microsoft Excel, SCRUM, QlikView, PowerBI

Senior Analyst, Marketing Insights

Kaplan Test Prep

Aug 2015 - Aug 2016 (1 year 1 month)

• Research, develop and execute initiatives with the management team to drive sales growth, brand awareness and brand image • Help implement social media campaigns • Track marketing KPIs and craft presentations for senior leadership Key competencies: Microsoft Office Suite, Photoshop, Social Media Campaigns

Data Analyst

UNICEF

Aug 2014 - Aug 2015 (1 year 1 month)

• Data entry and data analysis on the Global Staff Survey (GSS) sent out earlier in the year to all UNICEF employees • Quantitative analysis, and data visualization of the GSS • Research on different techniques to improve staff wellbeing based on GSS • Proposals of different techniques to the head of staff wellbeing Key competencies: Tableau, Microsoft Excel

Research Analyst

Columbia University Irving Medical Center

May 2014 - Aug 2014 (4 months)

Research and Data Analyst Associate

McGill University

Jan 2014 - May 2014 (5 months)

Cass Ernst-faletto

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