Davonn Hodge
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Notary Public / Loan Signing Agent, #Customer Service, #saas, #TechSales
Henderson, Nevada, United States
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Account Executive (Revenue Ownership Role)Telus InternationalJul 2023 - Nov 2023 (5 months)Managed full sales cycle and revenue ownership for 75+ B2B technology clients Surpassed 142% of quota through outbound campaigns and strategic upselling, generating $127K in net-new revenue Conducted 35+ tailored product demos monthly with a 43% demo-to-close conversion rate Maintained a 97% client retention rate through consultative relationship management Collaborated with Product, Engineering, and Marketing teams to increase product adoption by 28% Revamped onboarding, cutting implementation time by 42%, and boosting satisfaction metrics- InternCourseCareersFeb 2023 - Jun 2023 (5 months)(Responsibilities) -Studied through an intensive online three-month course in technology sales development. The curriculum included reading "How to Win Friends and Influence People", "Fanatical Prospecting", and "SPIN Selling". - The class was online in a video format making it my responsibility to log on and watch the videos outside of my normal working hours. - Role played with SPIN tactics on sales scenarios at least twice a week. (Achievements) - Developed SPIN and BANT-related strategies for cold calls and first meetings. - Learned B2B cold outreach tactics for relevant channels. (email, phone, LinkedIn) - Familiarized me with widely used CRM's such as Salesforce and HubSpot. - Intensely studied sales terminology, organizational struct
- HBusiness Owner | Hodge.Signing LLCHodge.Signing LLCSep 2022 - Current (3 years 11 months)Built a portfolio of 25+ recurring clients through outreach, partnerships, and referrals Drove 42% YoY revenue growth via upsells and 98% satisfaction through service delivery
- Operations Strategy ManagerCity TreesDec 2021 - May 2023 (1 year 6 months)Identified and executed $1.2M in operational efficiencies through resource planning and vendor optimization Negotiated 12+ supplier agreements, reducing costs by 18% Partnered with Sales and Production teams to increase output capacity by 27% in line with revenue targets
- Technical Solutions LeadAmazonJul 2020 - May 2022 (1 year 11 months)Exceeded productivity benchmarks by 143% while maintaining 99.2% technical accuracy Resolved complex technical issues using consultative problem-solving Partnered with internal teams to implement scalable fixes and deliver 23% efficiency improvement
- UDRYWALL SPECIALISTUFCW Local 1977Feb 2020 - Jun 2021 (1 year 5 months)• Measured, cut and fix`ed drywall sheets for installation on walls and ceilings for various company construction projects. • Positioned and secured drywall sheets to metal stud frameworks on wall panels and applied exterior protection.
- PREFERRED CLIENT SERVICE ASSOCIATE IIBank of AmericaJan 2019 - Jan 2020 (1 year 1 month)• Delivered positive, differentiated services for a multinational investment bank and financial services conglomerate. • Listened to customer needs and advised on solutions that aligned with corporate goals and customer retention objectives. • Engaged with customers using interpersonal skills to build a rapport and mitigate complaints and/or concerns. • Troubleshot customer complaints to resolve and/or escalate complex cases for swift resolution.
- Logistics Account ExecutiveTotal Quality LogisticsJan 2018 - Jan 2019 (1 year 1 month)• Served as key revenue-driver for a third-party logistics provider, specializing in domestic freight transport and logistics services. • Proactively generated leads to identify business opportunities; listening in on sales calls to align services with clients needs. • Acted as relationship manager to communicate effectively between clients, carriers, shippers, and receivers. • Tracked all client orders meticulously to guarantee timely pickup, transportation, and delivery to customer expectations. Show less
- TShift ManagerTix4TonightAug 2014 - Jan 2018 (3 years 6 months)• Spearheaded a team of 100 customer service professionals to respond to requests for discount entertainment tickets. • Facilitated training to build a strong customer service operation, reinforce performance and service standards. • Took ownership of all facets of sales management, including the definition of policies, procedures, and best practices. • Focal point for investigate and resolving customer issues and complaints, safeguarding customer service reputation. • Provided insight into team performance through weekly reports generated and submitted to key stakeholders. • Leading the Welcoming Team to ensure on boarding process for our new team members are well explained and comfortable during first two week of hire. Show less
- Electrionics specialiestTargetJul 2009 - Aug 2014 (5 years 2 months)• Increased profits via sales of consumer electronics products, while addressing all customer service needs. • Leveraged a consultative approach to understand customer needs, recommend products and secure sales. • Coordinated and led training for new employees in all department processes and procedures. • Conducing audits to ensure inventory is meeting the store requirements.
Education
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- GHigh School Diploma, General StudiesGreen Valley High SchoolJan 2005 - Jan 2009 (4 years 1 month)
- Foundational skills needed to excel in the Sales Development career and beyond! Prospecting Customized Outreach CustomerCourseCareers