Kelly Hou

Head of Product Engineering (Acting)

EverCommerce

Mar 2026 - Current (6 months)

Platform Engineering Manager, Timely

EverCommerce

May 2023 - Current (3 years 4 months)

• Leading multiple teams in platform development group, including one engineering practice team and two database reliability engineering teams. • Coaching the platform engineers to effectively develop tools, platforms, and engineering practices for organisational wide engineering teams. • Developing the platform roadmap and vision and leading platform teams to execute the initiatives. • Collaborating with wider teams and stakeholders, including product teams, customer care and success teams, design teams, to ensure that the platform developments are aligned with organizational goals. • Building data reliability culture across all engineering teams by developing data risk registry, sharing metrics, coaching engineers and product owners and l

Software Quality Engineer Manager

Microsoft

Apr 2022 - Mar 2023 (1 year)

• Building a high-performing, cohesive and distributed testing team to focus on delivering quality products and meeting project goals. • Coaching testing team members to help them to grow their skills and reach their full potential in 1-1 meetings, testing team meetings and day-to-day interactions. • Collaborating with cross-functional teams, including project teams, solution testing teams and support teams, to ensure that quality goals and objectives are aligned with project and organizational goals. • Led a successful summer internship project with 4 talent interns to work on the integration between the load testing environment and Azure Monitor. • Representing Women and Asians Employee Resource Groups (ERG) in Wellington and participatin

Project Team Lead

Microsoft

Mar 2021 - Apr 2022 (1 year 2 months)

• Led the team to initiate, design, develop and test the project to enable developers using Rhino platform as docker container and deploying it in Azure with built-in ADO CI/CD. • Proactively finished manager trainings, including manager essentials, situational leadership II (SLII) and the coaching habit. • Led one successful summer internship project which is building VSCode extension for visually creating routing plans.

Project Team Lead

Metaswitch Networks

Jun 2019 - Mar 2021 (1 year 10 months)

• Led a project team to deliver projects directly to customers based on Sentinel Unified Routing Engine. • Developed test strategy, designed test plans, created automation tests, and executed manual test cases for our internal testing during the projects. • Created project plans and regularly communicated project progress with stakeholders. • Supported system integrations in customers’ test and production environments. • Led one summer internship project to re-implement XCAP server base on Rhino platform.

Software Test Engineer

Metaswitch Networks

Feb 2017 - Jun 2019 (2 years 5 months)

• Led testing activities for large projects which were across the full stack of Rhino VoLTE TAS, including developing test strategies, designing test plans and executing test cases. • Developed and maintained automation test infrastructures which are written in Java or Python. • Developed automated tests based on in-house testing tools and third-party libraries. • Proactively finished testing leadership training.

Software Test Engineer

OpenCloud Limited

Feb 2014 - Feb 2017 (3 years 1 month)

• Developed automated tests based on in-house testing tools and third-party libraries, such as Scenario Simulator, Load Generator and Junit, etc. • Carried out performance and stability tests, including managing test runs and analysing test results. • Analysed telecommunication protocols and standards, such as SMPP, SIP, HTTP, and SNMP. • Used multiple software developments, testing, and continuous integration tools and environments: Git, Jira, Jenkins, Confluence and Bitbucket, etc. • Tested software works with different databases, such as Postgres, Oracle, Cassandra and MySQL.

Software Engineer

Serato INC LP

Apr 2012 - Feb 2014 (1 year 11 months)

• Designed and developed DJ software applications with the cutting edge technologies, eg. Boost, QT, XML. • Object-oriented design and development in C++ for multiple platforms (Mac and Windows). • Designed and wrote unit tests for software modules using google test framework.

software engineer

VIA Technologies Inc

Apr 2010 - Nov 2011 (1 year 8 months)

• Developed and analyse Android System, including Android APPs, framework, kernel and drivers. • Analysed and performance tuning of Android Framework (Freetype, Skia, Webkit, Browser, etc.). • Developed Linux Device Drivers (I2C, Keypad, SPI Flash, SD, NAND, EHCI/UHCI, etc.). • Developed performance analyse tools (OProfile, Android APP, etc.) with C/C++ and JAVA.

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