Head of Lifecycle Marketing, Panasonic Well
Panasonic
Mar 2023 - Sep 2025 (2 years 7 months)
• Built the lifecycle marketing function from the ground up, including CRM architecture, segmentation strategy, channel expansion, domain setup, and IP warming.
• Led the implementation of Braze, overseeing vendor selection, contract negotiations, integrations, and launch while reducing platform costs by 50%.
• Developed lifecycle programs supporting onboarding, engagement, retention, and product adoption for an AI-powered wellness platform serving consumers, partners, and enterprise audiences.
• Partnered closely with Product, Engineering, Data, and Creative teams to launch new features, optimize customer journeys, and improve customer engagement.
• Expanded lifecycle capabilities across email, SMS, and in-app messaging, creating a scalabl