At Spruce, my role as a Customer Success Specialist is rooted in ensuring exceptional client relations, drawing from skills honed while collaborating with partners like Uber Eats at JOCO. Our team prioritizes customer satisfaction, leveraging my bilingual communication abilities to serve a diverse clientele. With expertise in delivery logistics and customer support, my mission is to enhance user experiences and strengthen brand loyalty. My dedication to customer success is reflected in the positive feedback and increased engagement we've achieved through personalized service strategies and effective problem resolution.
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Jobs
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Senior Customer Service Representative
Ecolab
Apr 2025 - Current(1 year 7 months)
Service orders request and Service requests from inbound calls. General information for customers from insitutional cleaning.
Profesor de inglés de negocios
Autónomo
Jan 2015 - Current(11 years 10 months)
English Teacher
Self-employed
Jan 2006 - Current(20 years 10 months)
English Language Expertise for AI training
Outlier
Oct 2024 - Apr 2025(7 months)
• Corrected AI prompts, texts, poems, and tables to ensure accuracy and coherence. • Utilized English language and literature expertise to enhance AI language outputs. • Implemented innovative strategies to improve AI language generation processes.
Customer Success Specialist
Spruce
Mar 2024 - Feb 2025(1 year)
Customer Support
JoCo
Mar 2023 - Mar 2024(1 year 1 month)
Customer Support and customer service for delivery workers, working together with Uber Eats and similar companies
Customer Support Representative
Continuum Global Solutions
Nov 2022 - Jun 2023(8 months)
Taking calls from the company's customers. Solving customers' issues regarding internet connection, tv services and phone services. Multitasking is applied as a essential requirement for the job.
Call Center Representative
Solvo Global Careers
Jan 2022 - Oct 2022(10 months)
Data Perfectionist
BLACKDOT LLC
Nov 2021 - Mar 2022(5 months)
Account Executive
BLACKDOT LLC
Jun 2021 - Dec 2021(7 months)
- Served as a trusted lease consultant and approved vendor for AT&T. - Successfully renewed and amended leases nationwide. - Utilized expertise in carefully reviewing license agreements with property owners. - Achieved significant rent savings for AT&T, aligning with their long-term business objectives.
Call Center Vendor
BLACKDOT LLC
Jun 2020 - Nov 2021(1 year 6 months)
English Teacher
Alianca
May 2020 - May 2022(2 years 1 month)
Teaching english to students all over Latin America. Remote classes per day. English assesment, english translation, english teaching, grammar, phonetics. All levels, including C1.
E
English Language Teacher
ESCUELA NORMAL MANUEL BELGRANO
May 2018 - Apr 2019(1 year)
F
Profesor de inglés
Free Lance English Teacher
Jan 2015 - Jan 2022(7 years 1 month)
Education
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Customer Service Representative, Customer Service Management
Ecolab
Jan 2025 - Current(1 year 10 months)
Costumer Service, Customer Service Management
Udemy Alumni
Jan 2019 - Current(7 years 10 months)
Customer Success Agent, Customer Relationship
Spruce
Jan 2024
Getting to know QuickBooks, Bookkeping, Certified
Udemy Alumni
Jan 2023
Call Center Agent, Call Center Agent
Solvo Global
Jan 2022
Customer Support Representative, Telecomunications
Continuum
Jan 2022
I
English and Literature Teacher, C2 level, English Language and Literature, General, Proficiency
ISFD Number 1
Jan 2012 - Jan 2017(5 years 1 month)
I
bachelor, Bachelor's degree, English Language and Literature, General, Proficiency