Ila Sowins-dunmire

Client Relations Associate

Vanguard

Aug 2025 - Oct 2025 (3 months)

Contract employment at Vanguard through Randstad. Partner with Vanguard clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.

Accounts Receivable Representative

OrthoArizona

Jun 2024 - Sep 2024 (4 months)

• Available and able to answer account questions from insurance companies, patients, staff, and providers. • Identify and resolve patient billing concerns, requests, and complaints. Compliance with HIPAA, OSHA, and red flag rules kept the supervisor informed of all issues and concerns related to patient accounts. • Investigated and reviewed all outstanding A/R accounts to ensure prompt and proper payment • Performed various account collection activities, received, processed, and posted patient credit card payments • Monitored accounts for accurate billing information and corrected them accordingly • Completed appropriate account adjustments with strict adherence to practice guidelines.

Online Billing Specialist

Nextech

Feb 2024 - May 2024 (4 months)

• Processed daily invoices prepared by the Billing Team via email, customer platform, or mail. • Prepared and processed consolidated invoices. • Helped to maintain the Online Issue Log • Problem solved with the appropriate party to resolve online issues. • Performed checks to find resolved issues and verify all invoices are accounted for.

Patient Collections Coordinator / Billing Coordinator

LifeStance Health

Jun 2022 - Dec 2023 (1 year 7 months)

• Identified and communicated with customers with delinquent accounts by mail, phone, or email. • Made payment arrangements per company policy. • Took payments utilizing the payment system. • Supported leadership with daily, weekly monthly reporting needs as required. • Software: AdvancedMD, SharePoint, OneDrive, ADP Direct Hire Role: Patient Collection Coordinator at LifeStance (December 2022 - 2023) Previous Contract Role: Billing Coordinator at LifeStance through Robert Half (June 2022 to December 2022)

Accounts Receivable Specialist / Administrative Assistant / Receptionist

Law Office of Gillespie, Shields & Taylor

Nov 2021 - May 2022 (7 months)

• Was responsible for Accounts receivable, collections, billing, file organization, accurate database updating, as well as assisted with other administrative tasks with ensuring costs and disbursements are entered accurately, followed up with attorneys and paralegals on entering time regularly. • Was responsible for working with the attorneys on their accounts receivable and followed up with clients to prompt payments and replenished retainers as needed. • Answered phones promptly and transferred calls to the appropriate person. • Scanned documents into OneDrive / Practice Panther • Maintained office equipment that included a copier and a Pitney Bowes Machine. Ordered office supplies as needed. • Received payments through the Law Pay websit

Accounts Receivable Specialist

BASIS Ed

Aug 2021 - Nov 2021 (4 months)

• Process accounts and incoming payments in compliance with financial policies and procedures • Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data • Prepare invoices and post payments • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. • Reconcile our donation platform with our accounting software • Verify discrepancies and resolve billing issues • Uploading daily and weekly from our sub-legers into our accounting software

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Office Manager

DeVan Management LLC

Jun 2020 - Jun 2021 (1 year 1 month)

• Property Management Company • Write / distribute emails, letters, and forms, Interact and work with clients. Maintain filing system • In QuickBooks, track accounting for 15 Rental properties as well as 15 Managed properties. Also tracked accounting for construction projects • Payroll for four employees in QuickBooks • Assisted in setting up and writing Human Resource Policies and Procedures

Billing Specialist

Arizona Home Care and Infusion

Mar 2019 - Jun 2019 (4 months)

• Prepared weekly invoices with new charges and monthly statements with balances due, resulting in increased revenue within 30 days of hire. • Obtained deposits and payments for General Home Care. • Determined write off eligibility, made recommendations to management, and processed write offs. • Reviewed claim status spreadsheet on a weekly basis and provide input. • Corrected primary and secondary insurance for Medicare recipients. • Obtained insurance authorizations on General Home Care Patients

Senior Accounts Receivable Specialist, Collections, Private Pay, Omnicare

CVS Health

Oct 2017 - Feb 2019 (1 year 5 months)

• Contacted clients by phone to resolve past due balances, documented client communications in the receivables systems. • Processed client payments and followed up on promised payments. • Identified, communicated and escalated issues to management or appropriate leadership. • Quality of 100 percent in four out of the last six months.

Medical Billing Specialist, Coram Home Infusion

CVS Health

Aug 2016 - Oct 2017 (1 year 3 months)

• Maintained and released all-ship-verified claims for Medicaid within established timeframe. • Resolved billing errors and process claim edits assigned in work queues. • Adjusted patient demographic, insurance, and balance information as necessary. • Able to work through new invoicing of 60 to 90 per day with fellow colleague in a six hour period and worked on follow up.

Patient Care Advocate

Express Scripts Pharmacy Benefit Services

Nov 2014 - Mar 2016 (1 year 5 months)

• Managed inbound calls including Pharmacy Help Desk, focused on resolving issues promptly with a call quality of 94%. • Maintained accurate and complete documentation of inquiries and HIPAA standards. • Performed Accounts Receivable data entry, collected past due accounts

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Collection Representative / Coaching Assistant

Nationwide Credit Inc

Apr 2012 - Oct 2014 (2 years 7 months)

• Managed current and aged customers with payment, balance, and collection activity • Recognized for excellent customer service, averaged weekly QA scores > 90%, Employee of the Month, July 2013 • Trained staff in computer and research systems to understand and apply complex rules and regulations, ensuring effective handling of customer accounts (for On the Job training/OJT) • Resolved escalated calls with professionalism and initiative, achieved caller satisfaction, these noted to be called supervisor call backs. Also, did relief for Supervisor line during weekly Supervisor meetings

Volunteer, Accounting Department

CITY OF MESA

Jun 2011 - Sep 2011 (4 months)

• Supported all areas of the Accounting Department • Verified invoice audit trail with Back up Audits from purchase approval through payment • Performed account reconciliations utilizing QuickBooks • Streamlined document retrieval with improved filing system; resolved 3 month backlog

Tax Associate / Associate Team Leader / Receptionist

H&R Block

Dec 2010 - Current (15 years 8 months)

• Supported the Multi-Unit Team Leader, served as an onsite point of contact for tax office associates and clients, ensured quality and consistent execution that will allow us to promote the value of H&R Block • Executed and held all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager, as necessary. Served as the point of contact for on-site escalated client service concerns. • Ensured clients are scheduled properly and conflicts are resolved, with an escalation to the Multi-Unit Team Leader and District General Manager, as necessary. • Led the office from the front desk, provided phone coverage, and engaged clients to deli

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Greeter/Registration

Feb 2010 - Jun 2011 (1 year 5 months)

Volunteer Position. Greet meeting attendees. Assist signing attendees in at the registration tables. Train colleagues as Greeter and at registration tables. Member of Funding Innovation Council and Grant Acquisition Subcommittee.

Ila Sowins-dunmire

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