Aakriti Sharma

I am an operations and client delivery professional with experience in client onboarding, system implementations, and process improvement across technology and CX environments. I’ve supported CCaaS integrations, Jira and Zendesk workflows, Agile delivery, LMS/LCMS automation, plus Linux/Windows servers, SQL, VMware, and documentation. I bring ownership, clarity, and detail, and seek Client Implementation, Onboarding, Customer Success, and Operations roles.

Across my experience, I’ve worked on integrations, Jira and Zendesk workflows, Agile delivery, UAT/QA, disaster recovery, and LMS/LCMS automation, while also handling infrastructure monitoring, alert management, server administration (Linux/Windows), SQL, VMware, and technical documentation. This blend of operational rigor and technical understanding allows me to manage complex projects with precision while keeping client experience at the center.

I bring strong organizational, managerial, and problem-solving skills, with a reputation for ownership, clear communication, and continuous improvement. I am especially interested in roles focused on Client Implementation, Onboarding, Customer Success, and Operations—where structured execution, stakeholder alignment, and long-term relationship building drive meaningful business impact.