Shahidul Hoque

Jobs 0% verified

Content Moderator (Trust & Safety)

Teleperformance

Sep 2022 - Jan 2025 (2 years 5 months)

Reviewed and moderated user-generated content to ensure compliance with community guidelines. Identified and escalated potentially harmful content while maintaining accuracy and efficiency. Collaborated with team members to update policies and improve content review processes.
Business Executive

Porter

Mar 2021 - Sep 2022 (1 year 7 months)

Handled customer inquiries related to logistics, tracking, and delivery issues. Resolved escalated customer complaints with a focus on customer satisfaction. Coordinated end-to-end onboarding for logistics partners. Provided training and support on platform usage and operational guidelines. Managed communication to address partner queries and concerns.
Customer Service Representatives (Collection Executive)

Teleperformance

Nov 2019 - Jan 2021 (1 year 3 months)

Managed inbound and outbound calls for debt collection and payment negotiation. Negotiated repayment plans to reduce delinquency rates. Maintained accurate records of customer interactions and payment agreements.
Customer Service Representative

Concentrix

Feb 2018 - Oct 2019 (1 year 9 months)

Delivered high-quality customer support through phone, email, and chat, ensuring customer satisfaction. Resolved complex issues efficiently while maintaining a professional and positive demeanor. Assisted in developing training materials to improve team performance and customer interactions.
Customer Care Executive

Serco

May 2015 - Jun 2017 (2 years 2 months)

Provided exceptional customer support, resolving inquiries efficiently. Maintained high customer satisfaction ratings through effective communication.

Education 0% verified

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