I’m a bilingual Customer Service and Sales Support Specialist with a strong background in client relations, marketing, and administrative coordination. My experience spans across U.S.-based companies in the insurance and sales sectors, where I’ve developed a proactive, organized, and customer-focused work style. With completed certifications in Digital Marketing and Executive Secretarial Studies, I combine strong communication and organizational skills with digital fluency — including Microsoft Office, Google Workspace, CRM tools, and social media management. My professional journey has also included roles in education and family business management, which strengthened my adaptability, empathy, and teamwork — qualities I bring to every professional environment. 💡 What drives me: - Delivering high-quality customer experiences and effective problem-solving. - Learning new systems quickly and adapting to different business contexts. - Collaborating with teams to achieve operational and commercial goals. I’m always open to new professional opportunities and connections within international and remote work environments. 📩 martinapagliero11@gmail.com | 🌎 Córdoba, Argentina
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Jobs
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Customer Service Representative
Mar 2026 - Current(8 months)
● Handle incoming calls, emails, and service requests from insured clients ● Provide timely and professional customer support ● Process policy endorsements accurately and efficiently ● Issue certificates of insurance (COIs) as requested ● Maintain detailed and organized client records
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Sales
Oct 2025 - Feb 2026(5 months)
Sales for a U.S. company specialized in insurance for commercial vehicles. Responsible for preparing quotes and making follow-up calls to interested clients.
Sales Support & Customer Service Specialist
Staff4Half
Feb 2024 - Jan 2025(1 year)
• Managed customer service and sales for a U.S.-based company, specializing in defibrillators. • Tracked product information and budgets, ensuring timely follow-up calls to interested clients. • Developed strong communication and problem-solving skills in a remote setting.
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Sales Staff
Family Business
Oct 2020 - Feb 2026(5 years 5 months)
• Provided exceptional customer service and sales in technology, electronics, and toys at local fairs. • Managed stock control efficiently to ensure products were readily available for customers. • Successfully handled transactions to drive revenue and customer satisfaction.
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Childcare and General Cleaning
Apr 2019 - Jan 2024(4 years 10 months)
• Provided weekly care for two children, assisting with schoolwork and organizing recreational activities. • Maintained household cleanliness and organization to ensure a safe and comfortable environment. • Engaged children in fun and educational activities during summer vacation to promote learning and development.
Intern (Unpaid)
Universidad Católica de Córdoba
May 2017 - Jun 2017(2 months)
• Assisted with client support, attendance tracking, and administrative tasks at Universidad Católica de Córdoba. • Supported event logistics and distributed informational material to enhance organizational efficiency. • Developed strong communication and organizational skills while gaining hands-on experience in a professional setting.
Education
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Escuela Normal Superior Dr. Agustín Garzón Agulla — Early Childhood Education Teacher, Early Childhood Education and Tea
Escuela Normal Superior Dr. Agustín Garzón Agulla
Jan 2020 - Dec 2023(4 years)
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Instituto Obispo Caixal — High School Diploma, Bachelor in Economics and Business Administration