Francisco Javier Ortega Rivera
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Electronics and communications engineer
Mexico
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Résumé
Jobs
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Service manager Mexico and centro AmericaHexagon Manufacturing IntelligenceOct 2000 - Jan 2021 (20 years 4 months)- Worked with customers to understand needs and provide excellent service. Increase Service Income over 20% per year. Delivered services to customer locations within specific timeframes. - Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork decreasing warranty ratio to 30%. - Improved operations through consistent hard work and dedication reducing cost 27%. Increased customer satisfaction by resolving issues.- KTechnical managerK+S ServicesSep 1995 - Oct 2000 (5 years 2 months)- Liaised between business and technology units to manage delivery schedules for applications. Designed, implemented and monitored integration between applications while coordinating updates and developing test cases. - Increased employee productivity by 30% through training and mentorship. Recruited and trained team members. Managed implementation of new technological improvements resulting in increased efficiency. - Assisted product owners with prioritization of backlogs.
Education
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- MBA: administration and financeUniversidad TecmilenioFeb 2009 - Jan 2013 (4 years)
- Electronics and communications engineerTecnologico de MonterreyFeb 1989 - Jan 1994 (5 years)