Hedfran Frejat

Director of Total Rewards, HR Tech & Compliance

Arkose Labs

Jan 2026 - Current (8 months)

• Architect and scale the global workforce operating model across the U.S., Costa Rica, Spain, Argentina, UK, India, Malaysia, Australia, and distributed EOR markets, integrating Total Rewards, HR technology, compliance, and AI-enabled People Operations. • Design and govern global Total Rewards strategy, including compensation architecture, salary structures, equity and incentive programs, benefits and retirement plans, benchmarking, and vendor governance aligned with ERISA, ACA, and local regulatory frameworks. • Own the global People Technology ecosystem and workforce data architecture, including HiBob (Core HR, Compensation, Workforce Management), ADP Workforce Now (U.S. payroll), ADP Celergo (global payroll), Xero (AUS payroll), and Lat

Director of Global Human Resources & Compliance

Arkose Labs

Jan 2022 - Jan 2026 (4 years 1 month)

• Led global HR operations and people strategy across Europe, India, Malaysia, Australia, North America, and LATAM in a high-growth, multi-jurisdiction environment. • Built scalable global people operations frameworks spanning workforce governance, compliance, policy architecture, and operational delivery. • Directed PEO/EOR strategy and global payroll model transformation, reducing provider dependency and strengthening internal operating capability. • Implemented ADP Workforce Now across 15 U.S. states, modernizing payroll infrastructure and operational controls. • Drove multi-country labor compliance, risk management, and regulatory alignment across diverse legal frameworks. • Led global office launches and workforce infrastructure build-

Human Resources Operations Manager

San Francisco Opera

Feb 2021 - Feb 2022 (1 year 1 month)

• Led HR operations, labor relations, and workforce compliance in a highly regulated, unionized environment spanning eight collective bargaining agreements. • Directed federal and state compliance governance, including OSHA, EEO-1, CA SB 973, Workers’ Compensation, and regulatory reporting. • Served as strategic HR partner to executive leaders and managers on complex employee relations, labor risk, and organizational governance. • Owned HR systems and benefits infrastructure, including UKG Pro, ThinkHR, and retirement platforms (401(a), 403(b)), supporting a workforce of 1,000+ employees. • Led enterprise recruitment, onboarding, and workforce operations, reducing time-to-fill through process redesign and vendor optimization. • Built confli

Human Resources Payroll Manager

Faurecia

Oct 2019 - Jan 2021 (1 year 4 months)

• Led multi-site payroll, compensation, and workforce operations across three U.S. manufacturing plants (California, Michigan, Alabama), ensuring accuracy, compliance, and operational continuity. • Owned HRIS and workforce systems architecture, including ADP Workforce Now, e-Time, SuccessFactors, ThinkHR, and Greenhouse, driving 50% gains in payroll processing efficiency and systems integration. • Partnered with plant leadership and business operations to align HR delivery with manufacturing and production objectives. • Directed benefits administration, including 401(k) and health programs, leading high-participation open enrollment cycles. • Governed employment compliance processes, including background screening, E-Verify, and U.S. immigr

Senior Talent Acquisition Consultant/HR

Robert Half

Apr 2019 - Sep 2019 (6 months)

First U.S. market-entry role following immigration — strategic delivery assignment that established my professional footprint in the U.S. HR market. • Led end-to-end talent acquisition transformation for a U.S.-based publisher in the pop culture and lifestyle sector, delivering 11 critical hires within a defined project timeline. • Designed recruitment operating models, including role architecture, job design, sourcing strategy, and employer branding alignment across digital platforms (LinkedIn, Glassdoor). • Directed full-cycle recruitment execution: workforce planning, screening, interview governance, candidate assessment, onboarding design, and stakeholder coordination. • Operated as an independent delivery lead, serving as the primary H

Senior Director, Human Resources

Arvato Financial Solutions

Feb 2015 - Feb 2018 (3 years 1 month)

• Led enterprise HR transformation and change management during a complex M&A integration, aligning organizational structure, culture, systems, and workforce governance. • Designed and deployed a global onboarding and learning architecture using LMS platforms, creating standardized enterprise integration, matrix alignment, and service excellence frameworks. • Served as strategic HR Business Partner to a high-growth IT startup subsidiary (Novigo), building scalable recruitment, onboarding, and people infrastructure to support rapid business expansion. • Directed enterprise HR technology strategy, leading implementation and integration of Workday, SuccessFactors, and Lynda.com (LMS) across business units. • Built inclusion and workforce acces

Director of Human Resources

Ultracenter

Feb 2012 - Jan 2015 (3 years)

• Transformed HR into a strategic business partnership model, repositioning the function as an enterprise advisory platform supporting executive leadership across a 1,600+ employee organization. • Architected enterprise variable compensation, job architecture, and profit-sharing frameworks, driving step-change improvements in engagement and retention (100% first year impact; sustained 95% thereafter). • Led enterprise people governance, including performance management, compensation cycles, leadership feedback systems, engagement strategy, and workforce planning. • Directed organizational design and effectiveness initiatives, aligning structure, operating models, and workforce strategy to business performance and scalability. • Led complex

Turnaround Management Consultant

Galeazzi Associados

Jun 2008 - Feb 2012 (3 years 9 months)

• Led organizational restructuring and operating model transformation using Zero-Based Budgeting (ZBB) methodologies during multi-entity acquisitions by BTG Pactual Group, driving cost discipline, structural realignment, and operational efficiency. • Directed business process reengineering across HR and corporate functions, aligning organizational design, governance, and execution models post-acquisition. • Led enterprise HR infrastructure build-outs, including HRIS implementations, payroll optimization, policy architecture, and labor law compliance frameworks. • Supported integration strategy through governance design, workforce restructuring, and operational controls during complex M&A environments.

Functional System Lead

Experian

Apr 2007 - Jun 2008 (1 year 3 months)

• Functional Lead at the “Simplify Project” for Oracle implementation

Strategy Management Consultant

Telefónica

Apr 2004 - Apr 2007 (3 years 1 month)

• Worked on international projects regarding talent development at Vivo Brazil and Movistar Latam (Telefonica companies) in Colombia, Argentine, Peru, Chile and Spain

Senior Business Consultant

Oi

Jul 2002 - Apr 2004 (1 year 10 months)

Operations Manager

Ativos S A Securitizadora De Creditos Financeiros

Feb 2000 - Jun 2002 (2 years 5 months)

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