Vishal Gupta

A results-driven IT professional with two decades of progressive experience transforming business operations across HITECH Manufacturing, Finance, and Quick Service Restaurant (QSR) industries. From hands-on development to strategic leadership, I have a proven track record of delivering complex, multi-million dollar global projects, specializing in IFS ERP applications for over 15 years. My expertise encompasses leading large-scale system integrations, managing global teams, and implementing innovative solutions to optimize critical business processes like Quote2Cash, Procure2Pay, Resource Management, and Project Management. I am passionate about leveraging technology for end-to-end service implementation and maintaining the full service lifecycle to drive substantial revenue growth and operational excellence.

Skills:
● Leadership: Global Team Management, Onshore/Offshore Team Leadership, Project Leadership, Technical Leadership, Management of 100+ member teams.
● Industry Experience: HITECH Manufacturing, Finance, QSR
● Methodologies: SAFe Agile (POPM Certified), Waterfall, Project Management
● Business Processes: Quote2Cash, Procure2Pay, Resource Management, Project Management, End-to-End Service Implementation, Service Lifecycle Management, POS systems, retail transactions
● IT Service Management & Governance: ITIL (Certified), ServiceNow
● ERP Systems: IFS, SAP ECC, Certinia PSA
● CRM Platforms: Salesforce, SAP CRM
● Integration Technologies: Mulesoft, Web Services (SOAP/REST), Informatica
● Databases & Data Warehousing: Oracle, SQL and SQL Data Warehouse
● Cloud Platforms & Services: Microsoft Azure (Azure DevOps, Azure Cloud), AWS Lambda Functions