Bill Paul

My job is to lead a team of account executives who remove the barriers to customer-centric digital transformation for large enterprises. Here are some of the most common barriers we see:
- Teams are too reactive in responding to any customer friction without an understanding of the impact of customer frustration
- Team members waste too much time on basic questions such as, "What were our revenue numbers last quarter?"
- People within the org not believing they are empowered due to old ways of thinking about data accessibility
- An old project-based approach to product development that was measured by getting projects done, not by the business results produced
- The organization does not have a 360-degree view of customer interactions

Who I work with:
- People who believe cultural change is possible and necessary to produce future success
- People who believe transformation is worth the investment
- People who believe data should be in the hands of many and that internal competition is good
- People who believe the truth is needed to produce greater results
- People who believe all team members should be empowered

Extensive market knowledge in eCommerce, Startup Revenue Growth, Customer Experience Management, Digital Analytics, digital customer experience, Mobile and Web Optimization, Digital Engagement, Big Data, and other digital emerging technologies

Social change agent improving the world we live in.