Marita Aboradn

Customer Service Advisor for Charlotte Tilbury

Ventrica

Oct 2025 - Jan 2026 (4 months)

• First point of contact for customer enquiries, delivering luxury, brand-aligned customer service.
• Support customers across phone, email, and live chat while meeting SLAs and KPIs.
• Provide accurate product information, personalised recommendations, and website navigation support.
• Manage end-to-end order support, including refunds, returns, replacements, and delivery issues.
• Handle escalations and complex cases professionally, ensuring timely resolution.
• Maintain up-to-date product and brand knowledge and identify customer trends to support continuous improvement.

Executive Customer Experience/ Skincare Concierge

GetHarley

Sep 2024 - Jul 2025 (11 months)

• Delivered high-touch concierge support via WhatsApp, SMS, and email.
• Owned and resolved complex customer issues end-to-end, ensuring timely and high-quality outcomes while maintaining customer satisfaction and SLA targets
• Guided patients through their skincare journeys and treatments follow-ups.
• Managed personalised skincare plans, product orders, subscriptions, and deliveries.
• Built trusted relationships through proactive check-ins and tailored support.
• Collaborated with medical practitioners and internal teams to coordinate patient care.
• Ensured data protection compliance and luxury brand tone of voice.
• Identified service trends and contributed to automation and process improvements.

Customer Service Representative

Utility Warehouse

Nov 2023 - Apr 2024 (6 months)

• Handled inbound customer enquiries related to billing, tariffs, meters, and accounts.
• Liaised with internal teams for accurate resolutions.
• Provided advice on energy efficiency, switching, and government schemes.
• Analysed customer billing data and account history to identify discrepancies, explain charges, and support resolution of complex billing enquiries
• Logged all interactions accurately within CRM systems.
• Identified and supported vulnerable customers, conducting affordability and well-being checks in line with regulatory guidelines (Ofgem), ensuring appropriate safeguards and tailored support

Customer Service Representative

Conduent

Jan 2020 - Nov 2023 (3 years 11 months)

• Delivered customer support via phone, chat, and email for Android applications.
• Resolved technical issues related to devices, accounts, apps, and payments.
• Educated customers on Google products, services, and policies.
• Tracked and reported emerging customer trends to senior teams.
• Provided peer support and informal training to team members, helping improve knowledge of products, tools, and customer handling approaches
• Actively contributed feedback on processes and policies, identifying inefficiencies and supporting continuous improvement initiatives

A

ADS RECEPTION DESK/ LEAD WARMER

Arteria G Partner

Sep 2019 - Jan 2020 (5 months)

• Verified customer accounts, business websites and campaigns for Google Ads policy compliance.
• Identified advertising potential and routed customers to campaign specialists.
• Educated customers on Google Ads functionality and best practices.
• Built and expanded the customer base through targeted cold outreach, identifying high-potential clients and converting interest into qualified leads for Google Ads services

About

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Marita Aboradn

About

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Behavioral traits