I
Ian Sherman
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Sales Leader | Sr Manager, Sales Development at ServiceTitan
Toronto, Ontario, Canada
Résumé
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Senior Manager, Sales DevelopmentServiceTitanJan 2025 - Current (1 year 10 months)2nd Line leader of a driven & talented organization of 75 Sales Development Representatives & Leaders supporting the #1 software platform built for the trades.
FY26 Senior XDR Leader of the Year
FY26 Founder's Club
- Ownership (DRI) over Outbound pipeline for Commercial & Construction segment
- Recruit, hire, and develop a team of 8 1st Line Leaders and 60+ SDRs & LDRs
- Relationship lead with Commercial & Construction Corporate Sales leadership
- Cross-functional environment with business partners across Enablement, HR, Strategy & Ops, Competitive, GM, and more.
Key FY26 Initiatives:
- Foundational redevelopment & launch of GTM enablement series for the Commercial & Constructio- Sales Manager, Mid-EnterpriseEcoVadisOct 2023 - Dec 2024 (1 year 3 months)Focused on the EcoVadis Purpose and the mission of the triple bottom line: People, Planet, and Profit
Lead a team of 5 Account Executives serving primarily $1b-.$3b Annual Revenue prospects & customers in the Consumer & Services supersectors across all of North America. My team represents the full EcoVadis solution suite with our customers.
- FY24: Grew Supersector segment ARR +94% YoY. with +100% YoY attainment in New Logos won.
- Built & Implemented Quarterly Attainment Plans (QAPs) for territory planning & attainment accountability
- Drove adoption of SPICeD (& later MEDDPICC) through a systems-focused approach .
Engage with executives across Legal, Sustainability, Procurement and Finance, on - Regional Vice President - Growth Business | Ally Lead - Salesforce Women's Network TorontoSalesforceFeb 2022 - Oct 2023 (1 year 9 months)Lead a team of 7-12 Account Executives serving SMB customers in Central AMER.
FY24: +94% Y.o.Y Region Growth
FY23: +25% Y.o.Y Region Growth
FY22: +70% Y.o.Y Region Growth
FY21: +42% Y.o.Y Region Growth
Elevate Graduate: completed intensive Salesforce leadership program focused on preparing 1st line leaders for 2nd line (VP+) leadership roles
RM Warrior Award FY23 awarded for contributions to culture & performance
Our team supports our fast growing customers across a multitude of industries including high tech, manufacturing, professional services, engineering & construction, and communications. As the Core team, we represent and support the full Salesforce platform to our customers. - Regional Sales Manager, Small Business | Ally Lead - Salesforce Women's Network TorontoSalesforceFeb 2020 - Feb 2022 (2 years 1 month)
- Named Account ExecutivePagerDutyJan 2019 - Feb 2020 (1 year 2 months)PagerDuty is the leading Digital Operations Management platform for businesses. We serve over 10K customers globally including leading enterprises such as Google, Starbucks, Disney, IBM, Netflix, eBay, AT&T, DELL, Airbnb, Home Depot, NY Times, Capital One, PayPal, PIMCO/Allianz Capital, BBC, BT, Salesforce.com, and SAP as well as thousands of small and medium sized businesses.
We help our clients thrive in a digital economy. We empower DevOps, IT Operations, Support, Security, and business leaders to turn any signal into insight and real-time action across any operational use case. When revenue and brand reputation depend on customer s - Senior Account ExecutiveQualtricsJun 2018 - Jan 2019 (8 months)Currently bringing Experience Management to Canada as an original member of our Toronto office.
Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.
As the category creator and leader, Qualtrics serves over 9,000 enterprises worldwide, including 75% of the Fortune 100, and 99 of the top 100 business schools. Enterprises, academic institutions, and government agencies rely on Qualtrics to collect, communicate, and act on voice o - Mid-Commercial Account ExecutiveSalesforceAug 2017 - Jul 2018 (1 year)Educating companies about the Salesforce Platform to help drive innovation, collaboration, and revenue.
Focus on Named Accounts in Washington, D.C. area driving their ROI from the platform and ACV growth.
Deliver customized solutions (across all 6 major Clouds) to meet a variety of growing business challenges, and create compelling ROI/business cases for investment
Build & maintain the bridges to Salesforce Customer success through events, customized success programs, and determine resources to be allocated
Work with and grow the local customer and partner network to drive success - Senior Account Executive - Growth BusinessSalesforceFeb 2016 - Jul 2017 (1 year 6 months)Educating companies about the Salesforce Customer Success Platform to help drive innovation, collaboration, and revenue. Focus on driving ACV growth with our growth customers in PA, CT, RI, and NJ.
May 2016- SMBeast Award
October 2016- SMBeast Award - Senior Account Executive & Team Lead- Emerging & Small BusinessSalesforceJan 2015 - Jan 2016 (1 year 1 month)Educating companies about the Salesforce Customer Success Platform to help drive innovation, collaboration, and revenue. Specializing in the needs of small businesses by focusing on driving results through cloud computing. Currently focused on customers along the East Coast and Mid-Atlantic (PA, MD, NJ) regions.
Team Lead- Q4 FY16
December 2015 ESB MVP - Business Development RepresentativeSalesforceFeb 2014 - Dec 2014 (11 months)Business Development Rep (February 2014-December 2014)
Outbound business development focused on driving customer success through the power of the Salesforce Customer Success Platform.
Responsibilities:
- Work in partnership with Account Executives & partners to plan and execute successful territory plans
- Work alongside customers & prospects to uncover business pains, qualify opportunities, and deploy solutions applicable to requirements
- Continuously strive to be an expert in platform, sales, service, and marketing clouds
Accomplishments:
- 165% to plan
- Team MVP Q2 & Q3 FY15
- Team Lead, Q3 FY15 - Sales Talent AgentSales Talent Agency IncJan 2012 - Jan 2014 (2 years 1 month)Over the last 7 years, Sales Talent Agency has established a reputation as the hardest working, most knowledgeable and well-networked sales recruitment company in Canada. We have successfully helped more than 320 companies hire top-performing sales professionals throughout North America - from aggressive sales hunters to account managers, sales managers and sales executives.
We are respected as sales experts by the people we place, by the companies we help, and by the sales community as a whole. - Residence Manager- St.Jerome's UniversityUniversity of WaterlooMar 2011 - Apr 2012 (1 year 2 months)• Function as the Housing Officer & Department Director, accountable to the VP of Operations and Human Resources and the President.
• Responsible for developing and maintaining a safe, positive, and healthy living environment for 300 students living in our Residence at the University of Waterloo.
• Led the Residence Administration team toward meeting the SJU Residence philosophy of “Living is Learning,” as well as the University’s strategic goals and plans.
• Managed a team of three Spring term and nine Fall-Winter Residence Dons, as well as the full-time Residence Life Program Developer. Responsible for these staff member’s training, supervision, and professional development during their tenures.
• Oversaw student condu - Liaison OfficerUniversity of WaterlooAug 2010 - Dec 2010 (5 months)• Delivered visits to approx. 100 secondary schools in Ontario to provide information and guidance to students, parents, and guidance professionals regarding admission policies, academic programs, and all other aspects of the University of Waterloo.
• >90% independent travel and time management. - SResidence DonSt Jeromes UniversityAug 2008 - Apr 2009 (9 months)On a team of 9, responsible for the well-being of the residence community, ensuring the safety and happiness of the residents. Reported directly to Residence Manager and Director.
Education
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- MicroMasters (EDX, Digital LeadershipBoston UniversityOnline program through BU focused on digital transformation strategy, methods for delivery, and analysis. Specific training in Azure-ML, PowerBI, testing, and other financial modelling tools.
Courses Completed: Digital Transformation Strategy, Leading in the Digital Age, Driving Digital Innovation through Experimentation, Business Analytics for Data-Driven Decision Making, Platform Strategy - Bachelor of Arts, Joint Honours Political Science & History; International Relations &Global Governance SpecializationUniversity of Waterloo
- PPickering High School, AjaxPickering High School Ajax
Projects (professional or personal)
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Awards
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- PZach Ralston AwardPresident St Jeromes UniversityThe Zach Ralston Award is presented each year to the sole graduating student who has not only achieved academic excellence, but has also demonstrated outstanding involvement and contribution to the St. Jerome’s community. The Zach Ralston Award is the highest honour awarded to a graduating student.
- JOntario Scholar & Academic Proficiency in Physical Education & HealthJan