Thejus
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IT Support Engineer at SoftClouds | Microsoft 365 | Microsoft Intune | Microsoft Azure | Exchange Online
Bengaluru, Karnataka, India
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Résumé
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IT Support EngineerSoftCloudsMay 2025 - Current (1 year 6 months)IT Support Engineer SoftClouds May 2025 – Present As an IT Support Engineer in the Shared Services team, I provide technical support for Microsoft 365 services, ensuring smooth operations and timely issue resolution for end-users. My responsibilities include: Administering and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive. Providing support for Microsoft Intune and mobile device management. Assisting in user onboarding, license management, and configuration of Office 365 applications. Writing and executing basic PowerShell scripts for automation and troubleshooting. Supporting Active Directory-related tasks such as user/group management. Collaborating with the IT team to maintain system security- Microsoft 365 AdministratorCiel HRJul 2024 - May 2025 (11 months)Client: Sonata Software and Titan Company Limited Provide support for various Microsoft 365 services, including Exchange Online, Azure Active Directory, Intune, SSO, and Microsoft Teams. Assist in the administration of Exchange Online, managing mail flow, distribution lists, and mailbox configurations. Provide support for email-related issues to ensure effective communication across the organization. Handle license assignments, ensuring proper distribution of Microsoft 365 licenses. Monitor and troubleshoot issues related to device enrollment and management in Microsoft Intune and Endpoint Manager. Offer training and support to end-users on Microsoft 365 applications and features. Work on resolving incidents and fulfilling service requests
- Junior System AnalystNTTF (Nettur Technical Training Foundation)May 2022 - Jul 2024 (2 years 3 months)Created users, assigned roles, managed mail forwarding, mail size restrictions, and licenses in O365. Implemented Azure AD features like MFA, SSO, conditional access policies, and identity protection. Troubleshot issues with O365, Intune, and Azure AD. Deployed and configured Intune for MDM and MAM. Implemented configuration profiles, conditional access, and compliance policies. Conducted training sessions for end-users to maximize the efficient use of Microsoft 365 applications. Worked closely with other IT teams and departments to resolve technical issues and implement new solutions. Show less
Education
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- NTTF (Nettur Technical Training Foundation) — Diploma, Computer Engineering and IT Infrastructure, 75.00 %NTTF (Nettur Technical Training Foundation)Jan 2018 - Dec 2021 (4 years)
- GGVHSS Chirakkara, Thalassery — Plus Two, Computer Science and Information Technology, 61.00 %GVHSS Chirakkara, ThalasseryJan 2015 - Dec 2017 (3 years)