Estefania Tapia Peña

Team Manager Sales & Marketing

LHH

Dec 2024 - Current (1 year 3 months)

Manager Sales & Marketing

LHH

Apr 2023 - Dec 2024 (1 year 9 months)

Senior Consultant Sales & Marketing

LHH

Sep 2021 - Apr 2023 (1 year 8 months)

Sales & Marketing Consultant

LHH

Nov 2020 - Sep 2021 (11 months)

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Senior Account Manager at B.O.G Hotel

Design Hotels AG

Jul 2019 - Nov 2020 (1 year 5 months)

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Leisure Account Manager

Sofitel

Feb 2018 - Jul 2019 (1 year 6 months)

• Build and strengthens relationships with local DMC’s and international tour operators to enable future sales. • Identifie and proactively prospects new business opportunities and account to achieve revenue goals. • Represent the hotel and the leisure segment in several business conference • Negotiate rates & other client's bookings based on client usage/history/time of year & keep hotel in the top rankings of comp set. • Maintain up-to-date activity and rate information for each account. • Participate in Fam trips. • Manages and develops relationships with key internal and external stakeholders.

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Guest Service Representative

South Seas Island Resort

Mar 2017 - Feb 2018 (1 year)

• Address guest complains. • Communicate with housekeeping and maintenance departments to ensure quick responses to guests needs. • Make reservations for guests who wants to do any activity or service on the Resort or locally. • Answer guest calls and record details of each conversation for future follow-up. • Arrange excursions, amenities, transportation etc. upon request from guests. • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. • Assist guest upon Check in and Check out. • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.

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Marketing Intern

GLORIA Thalasso Hotels

Aug 2016 - Jan 2017 (6 months)

• Update and maintain the guest loyalty plan database • Booking groups • Look for price differences within online travel agencies • Update social media accounts (Pinterest & Instagram) and analyze their performance/statistics • Coordinate logistical details -- food service, accommodations and music for events taking place in the hotel • Assist customers in planning large-scale events at the hotel. • Assist the marketing department in daily tasks. • Translate material from Spanish to English.

President

Cotelco joven

Feb 2016 - Feb 2017 (1 year 1 month)

• Legal representation of the youth chapter of the Tourist and Hospitality Association of Colombia (COTELCO) • Carry out strategies to increase the visibility and the growth of the youth chapter. • Coordinate new alliances and agreements with companies in the touristic industry. • Lead the Board of Directors in decision-making. • Implement strategies to make each area of the chapter more efficient.

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Research Intern

Omaha Community Foundation

Jun 2015 - Aug 2015 (3 months)

• Developed a proposal for the conservation of aquatic ecosystems in Colombia where anglers practice sport fishing

Director of Membership

Cotelco joven

Feb 2015 - Feb 2016 (1 year 1 month)

• Carry out promotion strategies and speeches at universities around the country to increase the membership of the youth chapter of the Tourist and Hospitality Association of Colombia (COTELCO) • Directly communicate with all the members of the chapter and implement strategies for loyalty plan maintenance

Estefania Tapia Peña

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