Santiago Montoya

Customer Success Manager with 9+ years of experience supporting US and international SaaS companies remotely from Medellín, Colombia. Native-level English and Spanish speaker, operating fully within US business hours. Proven track record of driving measurable outcomes: 20% increase in customer retention at Broadvoice, 25% growth in upsell subscriptions, and a 30% reduction in onboarding time at Virtuagym. Skilled in Salesforce, Zendesk, and Intercom, with deep expertise in customer lifecycle management, QBRs, onboarding, and proactive churn prevention.