Andrey David Cadena Rodríguez

Jobs 0% verified

Customer Support & Cross-Selling Specialist

Horatio

Oct 2025 - Current (1 year 1 month)

Delivered high-volume bilingual customer support through Gorgias and Shopify. Assisted customers with product inquiries, order management, account support, and issue resolution. Interpreted customer needs and support documentation to provide accurate, personalized solutions. Applied cross-selling strategies while maintaining high service quality standards. Resolved product compatibility concerns and basic technical troubleshooting cases. Evaluated customer interactions to ensure clarity, accuracy, and effective communication. Maintained detailed case documentation across support workflows. Adapted quickly to evolving service processes and platform updates.
Support Specialist

Spare

Aug 2024 - Sep 2025 (1 year 2 months)
Customer Service Representative

Optum

Nov 2022 - Aug 2024 (1 year 10 months)

A Customer Service Representative solves customers inquiries, treat them with a high level of compassion, and provide them with a proper resolution to their requests or concerns, while offering the best service to each one of the members that call from the United States. These concerns are related to their healthcare benefits, coverage, medical claims, and medical appointment schedule.
Representante del servicio de atención al cliente

Teleperformance

Dec 2021 - Nov 2022 (1 year)

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