AppDynamics Certified Associate Performance Analyst, Dynatrace Certified Associate & BMC Accredited Administrator Certified. 12+ Years of working experience in Application Performance Management, Infrastructure Monitoring & Managing and Product Portfolio Management with Appnomic Systems and other IT Giants like IBM, Cognizant and Accenture What I currently do at AppDynamics? To be able to excel in a Presales role, one needs to have a good demonstration & listening skills; I focus on the same - Understanding the customer's pain areas & demonstrating the product in the best possible way to the audience. Articulating the business value proposition to the prospects/customers. Responsible for driving Technical discussions with the customer to understand their environment and discovering the pain areas around the applications, security, infrastructure, database and network to provide the best of FSO (Full Stack Observability) solution to the clients. Creating BoM. Executing POV (Proof Of Value)/POC (Proof Of Concept) and demonstrate the value of the solution and how it is aligned with their pain areas and how it helps mitigate their challenges. & Supporting clients on the technical challenges and enable the users/admins to make best use of the product to gain visibility in to the Applications using AppDynamics. Work closely with Partners to mentor and support the implementation of the product. Hand-over to Professional Services and Customer Success team after the sale. Key Tools I have worked on: 1. Cisco AppDynamics 2. Dynatrace (AppMon, OneAgent, Gomez) 3. Cisco ThousandEyes 4. Cisco Secure Application (CSA) 5. Cisco Intersight Workload Optimiser (IWO) 3. AppsOne (now called as The HEAL) 4. IBM Rational Focal Point 5. IBM Rational DOORS Experience with ITSM tools like: 1. ServiceNOW 2. Zenoss 3. BMC Patrol 4. IBM NetCool 5. HP RUM 6. HP NNMi
