Suman K Thakur
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Director Sales Operations at Revvlocity
Gurugram, Haryana, India
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DGM - Buisness DevelopmentDCM Infotech LimitedJan 2025 - Current (1 year 10 months)Sales| Lead Generation & Pipeline Management | Customer & Market Insights | Collaboration & Stakeholder Engagement
• Drive lead generation through outbound calls, emails, LinkedIn, and digital channels.
• Partner with marketing to create targeted inbound and outbound campaigns.
• Manage and optimize the sales pipeline to ensure a steady flow of qualified leads.
• Utilize data analytics to enhance lead qualification and boost conversion rates.
• Analyze customer pain points, business needs, and technology requirements to craft tailored sales pitches.
• Stay updated on industry trends, competitor activities, and emerging technologies to refine sales strategies.
• Align sales efforts with marketing, business- Director - Inside SalesTMotions Global LimitedMar 2024 - Dec 2024 (10 months)• Directed TMotions' global inside sales operations, focusing on demand generation and new business development.
• Collaborated closely with key stakeholders to drive vision, strategy, and flawless execution.
• Achieved a 20% increase in sales pipeline with a focus to increase revenue by 15% in the first year. - Director - Inside SalesEspire InfolabsJul 2023 - Mar 2024 (9 months)
- Associate Director - Inside SalesEspire InfolabsMar 2021 - Jun 2023 (2 years 4 months)• Sales enablement in North American region focusing on Demand Generation, Campaign management, Inside sales, Pre-Sales, Marketing functions within the organization
• Work with key stake holders in sales team, delivery teams in Strategizing sales an marketing based on our service line.
• Participate in RFP journey, working closely with delivery, COE’s, Finance and other teams in building responses
• Participate in discussions with prospects in debriefing and post submission presentation
• Define strategies in various marketing activities using channels like, Events, Webinars, paid marketing, Email campaigns, Newsletters etc…
• Responsible to hire, manage, mentor & coach individual team members to help them achieve t - Group Manager and Head of Global Demand generation in HealthCare and Life SciencesHCLTechMar 2017 - Apr 2018 (1 year 2 months)• Was heading Global Inside sales for High technology, Mid-market, Healthcare and life sciences vertical and the Target market is North America and Europe
• Was strategizing sales campaigns and work with sales, pre-sales teams in running campaigns
• Was responsible to get RFX on leads generated by team on the basis of the technical discussions with prospective customers around App Dev, support & maintenance etc..
• Was responsible to take up warm discussions with prospects and qualify leads based on the service offerings and requirement analysis
• Worked closely with senior leadership in budgeting, strategies etc.
• Worked closely with marketing team in successfully running campaigns on various events and managing c - Senior Manager and Head of Inside Sales & ResearchIris Software Inc.Apr 2011 - Mar 2017 (6 years)• Was heading Inside sales and research activities for software services, analytical and compliance services, and the Target market is North America
• Strategizing sales campaigns and work with sales, pre-sales teams in running campaigns
• Responsible to hire, manage, mentor & coach individual team members to help them achieve their individual targets
• Worked closely with project managers in understanding technical aspects of various projects
• Was responsible for creating various documents/ collaterals on all service offerings
• Involved in strategizing of various accounts with service offerings around app development RFID, mobility, testing, maintenance, etc. - Manager Inside Sales & ResearchIris Software Inc.Mar 2009 - Apr 2011 (2 years 2 months)
- Manager - Business DevelopmentEXLApr 2008 - Mar 2009 (1 year)• Managed sales support functions for Inside sales activities
• Was responsible for lead generation on EXL service offerings and setting up goals
• Was responsible for running sales campaigns on EXL service offerings
• Strategy formulation for different sales campaigns
• Set up campaign targets and was responsible for revenue generation on each campaigns
• Have worked closely with business leaders on all sales campaigns
• Taken part in responding to RFP’s and RFI’s.
• Customized and implemented SalesForce automation tool for proper functioning of marketing department.
• Done process mapping for all onsite and inside sales teams on - Assistant Manager Business DevelopmentEXLMar 2006 - Apr 2008 (2 years 2 months)
- AAssistant Manager - Business DevelopmentJan 2005 - Jan 2006 (1 year 1 month)• Involved in generating leads thereby identifying offshore clients based in UK & updating client database for E–Learning solution, Attendance System, Printing Solutions, e-commerce, Enterprise packages, Helpdesk systems etc..
• Marketing of services and products of the company through phone calls, e-faxes and e-mails and after sales activities through active usage of Customer Relationship Management System (CRM).
• Delivered Presentations and Demos to International (Via Internet and voice) prospective clients.
• Key Account Management & Responsible for complete client communication.
• Active part of New Product Launch whenever company introduces any new solution for target clients, this includes complete documentation o - Team Leader - Training & OperationsvCustomerSep 2003 - May 2005 (1 year 9 months)Training:
• Handled key account for training in all HP Desktop, Laptop and IPG products
• Have worked on planning of Training for New Hire and recursive trainings & handling a team of 13 trainers.
• Incentives calculation, reporting and skill enhancement programs & Rostering of the Trainers.
• Prepared forecast and delivery reports on weekly basis for HP.
• Process mapping for co-ordination of different departments for logistics requirements & doing weekly checks through out the company.
• New hire recursive and cross trainings for HP/Compaq desktops’ process and product support.
• Attended TTT (Train the Trainer) & conducted floor Training.
• Involved in weekly D-SAT analysis.
• Was responsible - Process AssociatevCustomerApr 2003 - Sep 2003 (6 months)
Education
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- MBA, MBA, IT MarketingAsia Pacific Institute of ManagementJan 2001 - Jan 2003 (2 years 1 month)
- bachelor, B.A (Hons), EnglishBabasaheb Bhimrao Ambedkar Bihar UniversityJan 1994 - Jan 1997 (3 years 1 month)
- S10+2, ScienceSainik School Tilaiya, JharkhandJan 1987 - Jan 1994 (7 years 1 month)