Suman K Thakur

DGM - Buisness Development

DCM Infotech Limited

Jan 2025 - Current (1 year 8 months)

Sales| Lead Generation & Pipeline Management | Customer & Market Insights | Collaboration & Stakeholder Engagement • Drive lead generation through outbound calls, emails, LinkedIn, and digital channels. • Partner with marketing to create targeted inbound and outbound campaigns. • Manage and optimize the sales pipeline to ensure a steady flow of qualified leads. • Utilize data analytics to enhance lead qualification and boost conversion rates. • Analyze customer pain points, business needs, and technology requirements to craft tailored sales pitches. • Stay updated on industry trends, competitor activities, and emerging technologies to refine sales strategies. • Align sales efforts with marketing, business development, and product teams for

Director - Inside Sales

TMotions Global Limited

Mar 2024 - Dec 2024 (10 months)

• Directed TMotions' global inside sales operations, focusing on demand generation and new business development. • Collaborated closely with key stakeholders to drive vision, strategy, and flawless execution. • Achieved a 20% increase in sales pipeline with a focus to increase revenue by 15% in the first year.

Director - Inside Sales

Espire Infolabs

Jul 2023 - Mar 2024 (9 months)

Associate Director - Inside Sales

Espire Infolabs

Mar 2021 - Jun 2023 (2 years 4 months)

• Sales enablement in North American region focusing on Demand Generation, Campaign management, Inside sales, Pre-Sales, Marketing functions within the organization • Work with key stake holders in sales team, delivery teams in Strategizing sales an marketing based on our service line. • Participate in RFP journey, working closely with delivery, COE’s, Finance and other teams in building responses • Participate in discussions with prospects in debriefing and post submission presentation • Define strategies in various marketing activities using channels like, Events, Webinars, paid marketing, Email campaigns, Newsletters etc… • Responsible to hire, manage, mentor & coach individual team members to help them achieve their individual targets •

Group Manager and Head of Global Demand generation in HealthCare and Life Sciences

HCLTech

Mar 2017 - Apr 2018 (1 year 2 months)

• Was heading Global Inside sales for High technology, Mid-market, Healthcare and life sciences vertical and the Target market is North America and Europe • Was strategizing sales campaigns and work with sales, pre-sales teams in running campaigns • Was responsible to get RFX on leads generated by team on the basis of the technical discussions with prospective customers around App Dev, support & maintenance etc.. • Was responsible to take up warm discussions with prospects and qualify leads based on the service offerings and requirement analysis • Worked closely with senior leadership in budgeting, strategies etc. • Worked closely with marketing team in successfully running campaigns on various events and managing campaigns to get ROI. • Pa

Senior Manager and Head of Inside Sales & Research

Iris Software Inc.

Apr 2011 - Mar 2017 (6 years)

• Was heading Inside sales and research activities for software services, analytical and compliance services, and the Target market is North America • Strategizing sales campaigns and work with sales, pre-sales teams in running campaigns • Responsible to hire, manage, mentor & coach individual team members to help them achieve their individual targets • Worked closely with project managers in understanding technical aspects of various projects • Was responsible for creating various documents/ collaterals on all service offerings • Involved in strategizing of various accounts with service offerings around app development RFID, mobility, testing, maintenance, etc.

Manager Inside Sales & Research

Iris Software Inc.

Mar 2009 - Apr 2011 (2 years 2 months)

Manager - Business Development

EXL

Apr 2008 - Mar 2009 (1 year)

• Managed sales support functions for Inside sales activities • Was responsible for lead generation on EXL service offerings and setting up goals • Was responsible for running sales campaigns on EXL service offerings • Strategy formulation for different sales campaigns • Set up campaign targets and was responsible for revenue generation on each campaigns • Have worked closely with business leaders on all sales campaigns • Taken part in responding to RFP’s and RFI’s. • Customized and implemented SalesForce automation tool for proper functioning of marketing department. • Done process mapping for all onsite and inside sales teams on www.salesforce.com. • Have worked on sales Collaterals, presentations, white papers, case-studies etc... • Take

Assistant Manager Business Development

EXL

Mar 2006 - Apr 2008 (2 years 2 months)

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Assistant Manager - Business Development

Jan 2005 - Jan 2006 (1 year 1 month)

• Involved in generating leads thereby identifying offshore clients based in UK & updating client database for E–Learning solution, Attendance System, Printing Solutions, e-commerce, Enterprise packages, Helpdesk systems etc.. • Marketing of services and products of the company through phone calls, e-faxes and e-mails and after sales activities through active usage of Customer Relationship Management System (CRM). • Delivered Presentations and Demos to International (Via Internet and voice) prospective clients. • Key Account Management & Responsible for complete client communication. • Active part of New Product Launch whenever company introduces any new solution for target clients, this includes complete documentation of products, sales pi

Team Leader - Training & Operations

vCustomer

Sep 2003 - May 2005 (1 year 9 months)

Training: • Handled key account for training in all HP Desktop, Laptop and IPG products • Have worked on planning of Training for New Hire and recursive trainings & handling a team of 13 trainers. • Incentives calculation, reporting and skill enhancement programs & Rostering of the Trainers. • Prepared forecast and delivery reports on weekly basis for HP. • Process mapping for co-ordination of different departments for logistics requirements & doing weekly checks through out the company. • New hire recursive and cross trainings for HP/Compaq desktops’ process and product support. • Attended TTT (Train the Trainer) & conducted floor Training. • Involved in weekly D-SAT analysis. • Was responsible for preparing Trainer’s & training logistics

Process Associate

vCustomer

Apr 2003 - Sep 2003 (6 months)

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