Jannica Gordo

E

Executive Administrative Assistant

Nov 2025 - Current (1 year)

Forum Chair Support & Lead Management: Build, clean, and update prospect lists (CEOs/senior executives) in CRM and spreadsheets to ensure data accuracy. Business Development & Follow-Up Support: Conduct structured follow-ups, prepare personalized outreach templates, and schedule discovery calls on behalf of forum chairs. Database & System Management: Maintain internal databases, ensure accuracy and consistency across all systems, and generate summary reports. Administrative & Executive Assistance: Manage scheduling, calendars, and reminders for assigned forum chairs while preparing forum-related materials. Quality & Communication Standards: Uphold professionalism and confidentiality when handling executive-level information and communicate

Assistant Project Manager

Romeo Entertainment Group

May 2025 - Oct 2025 (6 months)

Task Assignment & Deadline Setting: Assign tasks to team members and set appropriate deadlines to keep projects on schedule and aligned with client SLAs. Project Structure Management: Maintain project structures in Asana, including creating sections and organizing tasks for clarity and efficiency.

Social Media Manager (Project Based)

Ellie Diagnostics

Dec 2024 - Mar 2025 (4 months)

Create engaging and informative content tailored to veterinarians and veterinary practice owners. Develop high-quality graphics, videos, and copy that resonate with the target audience. Produce short-form video content for TikTok, Instagram Reels, and Facebook stories. Use analytics to inform strategy, adjusting content based on engagement and reach. Collaborate with internal teams for cross-promotion of key initiatives, product launches, or company news. Monitor KPIs such as engagement rates, followers growth, impressions, and conversions. Provide regular reports on social media performance, using insights to optimize future content and campaigns

R

Human Resource, Accounts and Social Media Manager

RedEcare

Aug 2024 - Oct 2025 (1 year 3 months)

Provided HR and administrative support including recruitment coordination, onboarding, documentation, andcompliance management for Australian-based teams. Managed internal trackers, employee records, and order systems while ensuring smooth daily operations and efficient communication across departments. Responsible for overseeing the day-to-day operations of the service delivery, ensuring high quality care for clients, managing staff rosters, coordinating training, maintaining compliance with NDIS regulations, and manage the support workforce, all while optimizing efficiency and achieving operational targets. Manage the full Accounts Receivable cycle in Xero by generating professional invoices, recurring quotes, and maintaining accurate cus

Executive Assistant and Social Media Manager

Pitts & Spitts

Aug 2024 - Dec 2024 (5 months)

-Assist with the tactical social media components of the business including, but not limited to editing photos and videos, content posting, caption creation, hashtags, post scheduling, copy writing and engagement. -Manage CEO and VP's calendars, scheduling meetings, appointments, and conference calls.

b

Assistant Property Manager and Bookkeeper (Project Based)

bayside strata management services pty

May 2024 - Aug 2024 (4 months)

• Provide administrative support by preparing and distributing notices, agendas, and minutes for meetings.
• Maintain accurate records of contracts, insurance policies, and correspondence. Assist with budget preparation, managing accounts receivable and payable, and processing invoices.
• Schedule and coordinate regular maintenance and repairs, obtain contractor quotes, and ensure high-quality work.
• Handle inquiries from residents and owners, providing information and resolving issues or complaints.

B

Human Resources Administrator

Boxbrownie.com

May 2023 - May 2024 (1 year 1 month)

• Responsible for managing ongoing administrative tasks that facilitate department growth, including the establishment and achievement of targets and key performance indicators and the measurement, analysation and reporting of shift performance.
• Assist in preparation of reports for payroll, productivity and KPI’s.
• Managing payroll and attendance, ensuring that employees are paid accurately and on time while maintaining compliance with relevant laws and regulations.

S

Shift Manager

Mar 2022 - May 2023 (1 year 3 months)

• Manage and monitor administrative tasks that facilitate growth, including the establishment and achievement of targets and KPIs. Measure and analyze metrics through different kinds of reports, to create common goals that involve the whole company. Monitor team´s productivity, attendance, and performance.
• Prepare and analyze data to determine department growth, workload vs capacity, customer satisfaction, and quality assurance.
• Approaching tasks and delivering confidential and critical information to leaders, to monitor, create and set up goals for each department.

P

Project Manager & Real Estate Executive Assistant

Dec 2021 - Mar 2022 (4 months)

• Support all the real estate agents to align their strategies and executions to the real estate company.
• Manage the company's online presence by developing a strategy, producing good content, analysing usage data, facilitating customer service and managing projects and campaigns.

Executive Virtual Assistant and Senior Dispute Analyst

Thirty Madison

Mar 2021 - Jan 2026 (4 years 11 months)

Thirty Madison Executive Support: Validate data from internal and third-party systems to ensure an appropriate course of action is being pursued. Dispute & Risk Coordination: Ensure accurate and appropriate responses to disputes and monitor transactions for possible fraudulent activity. Quality & Communication Standards: Uphold professionalism and confidentiality when handling executive-level information and communicate proactively regarding progress.

Human Resources Analyst

PER International

Mar 2021 - Dec 2021 (10 months)

- Coordinate the Data Team’s efforts as they manually gather data from LinkedIn and other sources - Onboard new Data Analysts - Mentor Data Analysts through their training program and assignment - Work closely with PER’s Operations Director and PER’s API Development Team to develop automated data capture processes - Work closely with PER’s Operations Director and PER’s Product Development Manager to modify PER’s database for application to new market - Be responsible for the data sets - Make modifications to the design of database fields when needed - Manage a small team - Recruit engineers from different countries like United Kingdom, Germany, United States, Switzerland, Austria, Spain.

Social Media Manager - Virtual Assistant (Nextdoor)

Nextdoor

Feb 2020 - Mar 2021 (1 year 2 months)

Do postings for Nextdoor platform and other social medias
• Deliver weekly and monthly report or presentations to clients
• Helps the company win stellar customer service satisfaction.
• Provide excellent emails.
• Achieved all KPI goals.

T

Team Leader at Metabank

Sep 2019 - Jan 2020 (5 months)

• Acted as a team leader that provide support for Metabank customer support associates and card holder services associates.
• Assists with escalations or supervisor calls.
• Handles service level / queue monitoring and administrative tasks.
• Participate in the establishment of operations goals and objectives to ensure support of overall line of business goals, objectives and initiatives.
• Support opportunities that create and implement solutions.
• Contribute information to assist project teams to analyze, recommend or implement policy, procedure, new processes and systems, process improvements or system changes.
• Perform other duties as assigned.

Team Leader (American Express Tax Team)

American Express

Nov 2016 - Jun 2019 (2 years 8 months)

• Acted as a team leader during tax season at American Express. I lead a team that took in calls about Tax Refunds from IRS and/or State offices.
• We trained and coached our associates for them to be equipped in delivering highest level of customer service satisfaction.
• My team delivered a great performance and considered the best during that season.

Team Coach (American Express Prepaid and Incomm)

American Express

Aug 2014 - Sep 2016 (2 years 2 months)

• Acted as a team coach who coached and led fresh graduates from nesting of American Express / Incomm. It is also our task to make sure that the associates have the knowledge about financial management, American Express / Incomm process, excellent customer care handling and how to use financial tools.

Escalations and Dispute Analyst (American Express Relationship Care Consultant)

American Express

Aug 2013 - Aug 2014 (1 year 1 month)

• Relationship Care Consultant who serves as supervisors that handles escalated calls to provide resolutions and deescalate irate customers.
• Assist cardholders with Dispute/Fraud resolutions on behalf of issuers while complying with American Express guidelines.

Economist Intern

Philippine National Bank

Apr 2013 - May 2013 (2 months)

• Assist Branch Manager and Tellers on daily client transactions which includes opening of new accounts, tellering, and other over-the-counter queries
• Handle front to end (operations) classifying/processing documents

C

Cashier

CHOWKING FOOD CORP.

Aug 2012 - Jan 2013 (6 months)

• Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure.
• Count money, give change/issue receipts and maintains sufficient amounts of change in cash drawer.
• Inputs purchases into cash register/system and document issues on the system.

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Jannica Gordo

About

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Behavioral traits